Happy with AdvocateHub, & Saw Improvements Right Away
Overall Satisfaction with AdvocateHub
We use AdvocateHub within marketing, to communicate with our existing clients better, to collect feedback relating to our products and releases, and most importantly we use AdvocateHub as a lead gen tool, promoting referrals. Our company wanted a more structured referral process in place, to generate more leads from our existing, and happy, clients. We also have been able to establish stronger relationships with our clients, to help reduce churn rates.
Pros
- Lead Gen tool
- Client Communication
- Product Feedback
Cons
- Requires constant maintenance (to collect feedback)
- Is completely seperate from our product offering and requires a seperate sign in
- Better customer service
- Better understand of client pain points
- Improved NPS rating
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