It works, but is expensive
May 24, 2021

It works, but is expensive

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adyen

Adyen is one of the gateways that our company uses. We use Adyen for international transactions across many countries, currencies, and payment methods. We have been using Adyen for years. We process millions of dollars of transactions a day. Adyen [serves] an important role in our overall business operation.
  • Adyen's customer service has been very helpful, especially when deadlines are approaching.
  • Adyen's professionalism when dealing with some suspicious buyers and sellers has been appreciated.
  • Adyen has had a very high uptime over the last year.
  • Adyen does not have the best auth rates we have seen, especially in some of the LATAM markets.
  • Adyen has not been rather expensive compared with its competitors.
  • Adyen has not introduced the latest payment method our customers have been asking for.
  • Credit card updater service
  • Reliability
  • Auth rates
  • The system does work, but we need more than that.
  • We need the best auth rates in different countries and we feel we are not getting that worldwide.
  • Cost, cost, cost.

Do you think Adyen delivers good value for the price?


Are you happy with Adyen's feature set?


Did Adyen live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Adyen go as expected?

I wasn't involved with the implementation phase

Would you buy Adyen again?


They get the job done, but we need to reduce our opex costs.

We need help in creating fraud models that will be effective for our sellers.

We need the ability to make transaction processing more than a commodity