My personal advice, AVOID AT ALL COSTS : extra billing out of nowhere!
May 25, 2022

My personal advice, AVOID AT ALL COSTS : extra billing out of nowhere!

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ahrefs

I used Ahrefs for SEO.
  • Negative: Costs too much money

Do you think Ahrefs delivers good value for the price?

No

Are you happy with Ahrefs's feature set?

No

Did Ahrefs live up to sales and marketing promises?

No

Did implementation of Ahrefs go as expected?

No

Would you buy Ahrefs again?

No

I don't recommend this SEO tool. I have to admit I am still in shock with their marketing attitude. First, their results in french are not accurate, and Semrush has much better information, more reliable (KD is never good on Ahref, in my experience). Also, in my experience, this company makes you sign a monthly plan, which I feel is expensive. Then you rely on it and work on every report to get some results. In my experience, without any warning, you receive a can a bill for extra fees. The reason being you went over your monthly report limit, and this is written in their term and conditions. However, I think this would be acceptable if we received an email saying, "you went over your monthly report numbers," but you do not. I believe I could have been billed thousands of dollars without not having a clue of how I spent it. I reported this big problem to customer service, and they told me to pay. I did ask them to remove my payment method forever, and they did honor my request.

Ahrefs Feature Ratings

SEO
1.1
Keyword analysis
2
Backlink management
1
SERP ranking tracking
1
Page grader
1
Competitive analysis
1
Site audit / diagnostics
1
Site recommendations
1
Task management
1
SEO Channels
1.5
Local SEO
2
Social SEO
2
Mobile SEO
1
Global SEO
1
SEO Platform & Account Management
1.0
Multi-domain support
1

Comments

  • Ahrefs Support | TrustRadius Reviewer
    Ahrefs Support
    commented 2 years ago
    Hi there! Apologies for the bad experience :( We agree that we could have done a better job of communicating these updates. Since then, we've done quite a bit of work to make things right on our end. Hence, we've enabled: - A visual counter on the main header to pro-actively monitor credit consumption - Full control for workspace admins over pay-as-you-go charges (they're disabled by default) - No charges for sorting up/down by the same column (work in progress) Functionality-wise, you can save credits by: - Applying all the filters you want, before you click “Show results - Checking keywords in bulk (up to 10k ) via Keywords Explorer (costs just 1 credit) - Checking domain in bulk (up to 200) via Batch Analysis (costs just 1 credit) Again, we're sorry to see you go, especially since you've been a loyal customer. If you ever decide to come back, these changes should be clearer :) ----- As for removing the payment method, that must be a mistake. Could you reach out to our support again, please? Andrei

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