Not worth your time & money. Good pitch, poor solution.
March 28, 2022

Not worth your time & money. Good pitch, poor solution.

Alex G. Del Bosque | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Aircall

Used it as our customer support service line. Integrated it with Hubspot and Sakari.

Pros

  • Easy to set up
  • Easy to add numbers
  • Integration with Hubspot

Cons

  • Quality of calls
  • SMS Integration
  • Customer Service is poor
  • Call tracking
  • CRM integration
  • Outbound calls
  • Negative ROI
  • Bad quality of calls forcing us to switch to regular calls
  • Poor customer support

Do you think Aircall delivers good value for the price?

No

Are you happy with Aircall's feature set?

No

Did Aircall live up to sales and marketing promises?

No

Did implementation of Aircall go as expected?

Yes

Would you buy Aircall again?

No

Ok software for those who are trying to keep costs at a minimum. The quality of calls is not consistent. Customer support is extremely poor. Would not recommend this to any organization beyond 1 or 2 people who might need customer support to make their operations successful. Aircall is the equivalent of a google voice number but a bit more expensive.

Aircall Feature Ratings

5.0
Multi-level Interactive Voice Response (IVR)
5
Call reports
Not Rated
Directory of employee names
Not Rated
5.3
Answering rules
7
Call recording
9
Call screening
3
Message alerts
2
6.0
Audio conferencing
6
5.0
Mobile app for iOS
5
Mobile app for Android
Not Rated

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