Excellent VOIP service for any team!
Updated March 14, 2022

Excellent VOIP service for any team!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Aircall

We currently use Aircall to support our brands through both inbound and outbound customer service contacts. Beyond this, we have found it great to be an inbound/outbound VOIP system that we've started to implement into other departments of the company. The transition and ease of setup and use has been great.
  • Inbound phone system
  • Outbound phone system
  • Public number for customers and contact
  • SMS messaging
  • Advanced customization to phone tree
  • Excellent option to provide customers an option to call in for questions, sales and support
  • Allows a personal touch by being able to reach out to customers directly through phone rather than email
In researching products, we decided on Aircall due to the pricing, features and service provided by the company

Do you think Aircall delivers good value for the price?


Are you happy with Aircall's feature set?


Did Aircall live up to sales and marketing promises?


Did implementation of Aircall go as expected?


Would you buy Aircall again?


[Aircall is] perfect for a call center type situation or providing VOIP access to multiple users and being able to assign them to a single phone number. The customization is incredibly easy to create the end product that supports your needs. The only feature I would request, and it is on the way, is an SMS messenger built in and tied to these numbers.

Aircall Feature Ratings

Multi-level Interactive Voice Response (IVR)
Not Rated
Call reports
Directory of employee names
Answering rules
Call recording
Call screening
Not Rated
Message alerts
Audio conferencing
Not Rated
Mobile app for iOS
Mobile app for Android