Item: Aircall
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We currently use Aircall to support our brands through both inbound and outbound customer service contacts. Beyond this, we have found it great to be an inbound/outbound VOIP system that we've started to implement into other departments of the company. The transition and ease of setup and use has been great.

Pros and Cons

Inbound phone system
Outbound phone system
Public number for customers and contact

SMS messaging
Advanced customization to phone tree

Return on Investment

Excellent option to provide customers an option to call in for questions, sales and support
Allows a personal touch by being able to reach out to customers directly through phone rather than email

Alternatives Considered

In researching products, we decided on Aircall due to the pricing, features and service provided by the company

Key Insights

Do you think Aircall delivers good value for the price?

Yes

Are you happy with Aircall's feature set?

Yes

Did Aircall live up to sales and marketing promises?

Yes

Did implementation of Aircall go as expected?

Yes

Would you buy Aircall again?

Yes

Likelihood to Recommend

[Aircall is] perfect for a call center type situation or providing VOIP access to multiple users and being able to assign them to a single phone number. The customization is incredibly easy to create the end product that supports your needs. The only feature I would request, and it is on the way, is an SMS messenger built in and tied to these numbers.

Excellent VOIP service for any team!

Software Version

Overall Satisfaction with Aircall