Altru - An Intuitive & Interactive CRM System
May 23, 2016

Altru - An Intuitive & Interactive CRM System

Elizabeth Dempsey | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Altru

Our entire organization, from the art museum to the conservancy, uses Altru to help manage daily sales, events and programs, memberships, group sales, fundraising, and development. We have been using it now for a little over a year and are having success in utilizing it across the board in a way we were not able to do with our old system. Before Altru, all of our departments used separate systems that did not "talk" to each other. Now we are all on one system and are able to work together in a more productive way.
  • The system is very intuitive and easy to learn, especially the sales functions.
  • The support resources are fantastic. From finding the answer by yourself on the knowledge base, to talking to chat support, to after hours support - I have had very good experience working with their support team.
  • Being able to have all of the departments across our organization put all of their information on one platform is an amazing improvement to what we had before Altru.
  • Since it is internet based, you can access it from anywhere - which is great when I am not in the office and need to fix something. I just jump on it on my phone!
  • We would love to see the merchandise piece of Altru improve. Currently we use another POS system for our merchandise, because Altru does not support selling merchandise online. I would love to be able to use the same system across the board for all of our sales - tickets and merchandise.
  • I wish the reporting was more encompassing. You can use query to build your own reports, but it can be time consuming to get exactly what you want. And there seem to be a lot of reports that give you similar information, just in different ways - which can be a little confusing at first.
  • I really wish you could delete old events & price types. Even if they are attached to old orders, if there was a away to keep that history but get rid of the event &/or price type, it would clear a lot of junk out of our system.
  • It has increased our online ticket sales for programs exponentially. Before Altru our online ticket selling platform for programs was clunky & confusing for customers. Now it is easy to navigate & very customer friendly.
Our organization has had great success with Altru. You can find a lot of work-arounds for things in Altru, so even if it is not exactly what your organization is used to doing, you can usually always find a way to make it work. And Altru is great at listening to feedback from its users. If there is something that the Altru community is really pushing for, they will usually try and implement it in one of their many updates throughout the year.