Reviewing Ambassify's Software
November 23, 2021

Reviewing Ambassify's Software

Henry Caballero | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ambassify

As a company with numerous but unified people, we required software able to provide us with enough tools to communicate [with] teammates. We really feel that Ambassify has been an excellent software since it has been able to provide us with all that we need to share files, notifications, and important messages through our teams. We always have had struggles sharing files of different types. With Ambassify, we can easily and in a fast manner, share different types of files whenever we need them at the time we need them.

Pros

  • It shares files in easy and fast way
  • It let us have numerous chats opened
  • It is good for both, formalizing and socializing

Cons

  • We have had issues trying to link Ambassify to WhatsApp
  • I think that it would be nice to schedule posts and notifications
  • There has been times where there is a slight delay on the notifications.
  • Fast
  • Reliable
  • Trustworthy
  • We have reduced AHT between customers and our agents
  • We have improved our working communication
  • We have built a better relation between our agents and the other teams
We can definitively rely more on Ambassify. With Slack, we experienced many lags in different situations where the communication was really urgent. There were many things that Slack was not able to accomplish in a timely manner. At that time, we were experiencing a high volume of calls. We noticed a big change when we moved to Ambassify. We had much more tools. It was more reliable. And it was definitively faster.

Do you think Ambassify delivers good value for the price?

Yes

Are you happy with Ambassify's feature set?

Yes

Did Ambassify live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Ambassify go as expected?

I wasn't involved with the implementation phase

Would you buy Ambassify again?

Yes

Amabssify works better in scenarios where we need fast internal communication. There have been situations where our agents required of help on their tasks. Ambassify has been an excellent way of communication. With Ambassify we can easily share required internal guidelines with our agents. As well, Ambassify is a tool that allows our agents to have needed documentation handy. Ambassify would not work very well when we need onsite help.

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