Customer progression!
May 01, 2021

Customer progression!

Duncan Hernandez | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Appcues

Our organization uses Appcues for subsetting. It's very helpful for narrowing down information and it really helps us learn about our customers. Good tool for managing communication and sending information to our CRM. Also, being able to track the net promoter score is great. Really intuitive UI so non-technical people get onboard quickly.
  • NPS
  • Customer Learning
  • Customization
  • Text options
  • Documentation
  • Pricy
  • Segmentation
  • NPS
  • CRM Integration
  • Faster communication
  • Measuring NPS
  • Customer Surveys
Most of these tools all promise the same thing and have similar directions. I think that Appcues is great if the budget is there and not going to be a problem. Where it really shines is it's customization and easy-to-use interface that truly makes the experience very smooth. Stonly has better onboarding capabilities, but the overall services for Appcues makes this a better investment for us.

Do you think Appcues delivers good value for the price?

Yes

Are you happy with Appcues's feature set?

Yes

Did Appcues live up to sales and marketing promises?

Yes

Did implementation of Appcues go as expected?

Yes

Would you buy Appcues again?

Yes

It is great for segmentation. Demographics are key for trying to get new information about our customers and the tool really helps get the information quickly and makes it easy to digest new findings.

It's pretty expensive, so start-ups may shy away from this product. It does come with a lot of features that make it worthwhile.