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AppFolio for Self Managing Your HOA
June 12, 2021

AppFolio for Self Managing Your HOA

Lisa Reinhart | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with AppFolio Property Manager

We use AppFolio to manage our HOA. We previously managed in house; however, recent lack of interest and ability to move to digital platforms required the migration to a management company. This added $13k in expenses per year and prevented the HOA from being able to [focus] on any improvement projects.

In 2020 we made the decision to migrate back to in-house management, but [we] needed a platform that allowed us to manage all aspects of the HOA digitally.
  • Accept payments
  • Store documents
  • Print and mail annual reports
  • Difficult to email select audiences
  • Can't create online applications for all user groups
  • Hard to set up automatic dues for any other time period than monthly
  • Collecting payments
  • Storing documents
  • Easily accessing member information
  • Maintaining records
  • Saved us over 10K annually in management costs
  • Streamlined the invoicing and payment process
  • Allowed us to easily store and reference owner files

Do you think AppFolio Property Manager delivers good value for the price?

Yes

Are you happy with AppFolio Property Manager's feature set?

Yes

Did AppFolio Property Manager live up to sales and marketing promises?

Yes

Did implementation of AppFolio Property Manager go as expected?

Yes

Would you buy AppFolio Property Manager again?

Yes

We needed a platform that we could easily migrate our HOA into from an outside management company, but one that allowed for the majority of business to be done and maintained in a cloud based environment.

Onboarding was very thorough and allowed us to really break down the processes and make sure that we had all of the areas of management identified.

Where we struggled was in the post launch support. You have to reach out to the support team in a forum rather than by email and phone and then wait. That piece has made it a little more difficult to smoothly launch certain features like email, setting up reoccurring fees, and things that the homeowners really should see very little stumbling in from their board.