AppFolio Review
May 26, 2021

AppFolio Review

Moriah St. Louis | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with AppFolio Property Manager

Our entire company uses AppFolio Property Manager - [it's] predominantly used as a portal for our residents. AppFolio Property Manager is the most common way we receive rental payments.
  • Prior to purchasing AppFolio Property Manager we used a texting app so we could mass text tenants. AppFolio allows us to text them by their unit along with their guarantors (if needed.) We use this feature daily. It is so convenient when we need to reach out residents quickly.
  • The online payment system makes it easy for our commercial and residential tenants to make rental payments. The system has also lessened the work of out Account's manager since it's all in once place now and we do not have to enter payments into a separate system.
  • Navigating AppFolio Property Manager is extremely easy. When we have new hire, it does take any time for them to become comfortable with the system. The main page dashboard makes it simple to get from point A to point B and beyond. The Search engine on AppFolio Property Manager is so efficient. You can search almost anything- phone number, first names, last names, addressed, license plate numbers to successfully find what you are needing.
  • We work with mostly college students. As you can imagine there is a lot of roommate drama which brings lease changes. Or perhaps tenants forget to renew their lease agreement and new residents sign and we have to move people around to different addresses. There is NO feature that will allow you to delete a tenant. There is not way to make changes of address once someone is entered. And the "tenant transfer" feature is not useful for us.
  • We have some issues using the email feature on AppFolio Property Manager. The "letters" feature will allow you to send out an email/ letter and will attach it to everyone's account. If I want to send a personalized email- I have to send it to one resident and BCC the other tenants and their guarantors, anyone blind copied will not have the email attach to their account. So this feature becomes almost unusable for us because of that.
  • Sometimes it's difficult to receive customer support. The chat feature is helpful but, most of the time the question we have is not easily answered and we are passed off to several other people.
  • Online payment portal for residents.
  • Background checks and credit screening.
  • AppFolio Property Manager increases efficiency for our Account's Dept. With fewer check/cash/money order payments coming in and the majority of payments being made through AppFolio Property Manager this takes saves them a significant amount of time.
  • Entering in leases/ residents takes far longer than it should. I feel as though many of the steps are unneeded and slow the process way down.
Before we used AppFolio Property Manager we used Skyline. Skyline Property Management was super outdated. The tenants did not have access to that program so we had to purchase another program for them to make their payments through. We would then have to manually enter every single payment.
Onboarding and transferring data to AppFolio from Skyline was a nightmare and took us several months.
AppFolio is so much easier for tenant use.

Do you think AppFolio Property Manager delivers good value for the price?


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Did AppFolio Property Manager live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of AppFolio Property Manager go as expected?


Would you buy AppFolio Property Manager again?


AppFolio Property Manager for our residents is phenomenal. It serves us and our residents very well as far as them having access to their portal. I find the program difficult to use from a data entry standpoint. There are many features on our end that make usage for us much more difficult.