Item: AppFolio Property Manager
Rating: 9
Author: Kristen Beer

Overall Satisfaction with AppFolio Property Manager

Use Cases and Deployment Scope

It has streamlined our application process for our rental units. It has also streamlined the background checks and has allowed for online payment of their rent and deposit. It has made everything easier to search for information. It has shortened the time it takes for an applicant to apply for a rental unit and get accepted since everything is in a one stop shop with appfolio. We are able to connect it to the investor management appfolio portal, which has allowed us to see how successful our properties are with our investors.

Pros and Cons

Pros

Easy to use application process
Easy for our renters to pay their rent online
Easy to connect to our investors who have invested in these properties

Cons

Being able to integrate our old system into appfolio in a more streamline easier way
Be able to seperate some "owners" from the investment management and property management
Allow for additional customization based on how our organization operates

Most Important Features

Application tracking
Online rent payment
custom reports

Return on Investment

Saves time for the property manager so they can work on big picture items
Ensure compliance with state and federal requirements in the rental industry
We have a higher rent collection rate as well as most renters paying on time

Alternatives Considered

Yardi Breeze

We liked the features that AppFolio had vs Yardi. Their were more features that aligned with our future goals, and were far easier to use. The online reviews were also better, which swayed our opinion.

Key Insights

Do you think AppFolio Property Manager delivers good value for the price?

Yes

Are you happy with AppFolio Property Manager's feature set?

Yes

Did AppFolio Property Manager live up to sales and marketing promises?

Yes

Did implementation of AppFolio Property Manager go as expected?

Yes

Would you buy AppFolio Property Manager again?

Yes

Other Software Used

QuickBooks Commerce, Microsoft 365, Adobe Acrobat

Likelihood to Recommend

We have 6 apartment buildings that we manage. Every month we were having to drive to each location to collect rent checks. Since using appfolio, we only have a couple of renters that still send in a paper check, the rest pay online, so we are ensuring that our renters are paying on time.

Once we have an applicant apply, the old way was to take their scanned application, review, and then pay to have a background check conducted. Now, with appfolio, we are able to have them apply, sign off on the background check, and pay their deposit all in one shot. It has allowed our property managers to focus on other property items rather than conducting background checks.

Comments

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AppFolio Property Manager is a great way to manage your renters!