Solid automation performer in the workflow automation category
March 18, 2014

Solid automation performer in the workflow automation category

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • system administration, data management, user management

Overall Satisfaction

Appian is used across the whole organization to automate workflows and processes for end users as well as company's mission critical processes related to IT administration, management and support.
  • Intuitive web interface to manage the system
  • Easy to deploy the packages and do system administration
  • Excellent logging facility
  • We have an issue with the automated Appian import tool which Appian does not want to fix because they feel that it's a lot of work as the issue is related to a java limitation
  • During package import/inspect there is no indication of the progress. It would be nice to have percent scale or something to provide a feedback to the administrator
  • Faster and safer deployment of IT processes
  • Better customer service
Appian capacity for automation is outstanding. When combined with ease of use and A+ support from Appian consultants - this makes the product very attractive.
Easy to use GUI is great for novice users and equally suited for experts to do more sophisticated design