Item: Appian
Rating: 8
Author: Bob De Man

Overall Satisfaction with Appian

Support Rating

The support is quite good, sometimes the more difficult or new items to be solved take too long (i.e. Integration with large document systems).

Use Cases and Deployment Scope

We use Appian to manage complex business processes (lending is one of the examples). It is used end to end from customer enrollment to disbursement.

Pros and Cons

Pros

Transparency of the process for all users
Queue management
Times to yes amd time to cash improvement

Cons

Too much hard coding needed if small changes need to be made (input fields in a screen,...)
Difficult to upload multiple documents at once

Return on Investment

Great improvement in TTY and TTC
Very good integrator for large data summaries and further integration

We love Appian as a process automation tool. It helped with reducing time to cash in one particular process to 1/3 of the initial baseline. It can also be used for very simple automatons and fast integrations.

Comments

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Appian is great for complex processes