Overall Satisfaction with Appian
Used by Master Data department to manage master data processes and used by our product management group to manage their processes.
- Process centric management of data and tasks
- Speed of solution development and change
- Tracking of process execution fro optimization and performance
- Dynamic data driven forms and processes
- Service and workforce management of activities and collaboration to speed decision making and issue resolution
- Licensing model is too restrictive both from a purchasing perspective (blocks) as well as cost for use (need license even if the only step in a process is to approve or initiate something).
- The memory database should archive process execution results to a SQL database versus needed to build this to reporting analysis and trending reports for process metrics.
- Canned reporting should be available for process metrics so these do not need to be built, i.e. this is a BPM tool so I should be able to report on metrics not just what is current or completed in the memory database but for whatever timeframe I decide to keep.
- Improved support model in which you can talk to someone versus submitting ticket and getting bogus responses.
- Master data process increased speed of processes 50%.
- Product management processes increased timely information by 25% faster with decision making.
- Improved accuracy of data across the enterprise as reduced issues by 20%.
Have evaluated a number. Pegasystems and others are similar but use scripting languages a lot which requires technical knowledge to apply. Appian's improvements on the dynamic forms have greatly improved the functionality but there are some improvements there. I think if Appian had a form process flow designer that would be for specifically the form that worked in conjunction to the process flow designer I think that would be awesome for point and click form design and logic development.