AppRiver by Zix
October 28, 2022

AppRiver by Zix

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review

Overall Satisfaction with AppRiver, from Zix

We reseller exchange email services from Microsoft through AppRiver. This includes domain emails, exchange, and 365 apps.

Pros

  • You can see all the customers when you login
  • The have a chat bot
  • You can pay with a check

Cons

  • They are extremely difficult to get a hold of for support
  • The product list is confusing, you have to know exactly what you are looking for
  • The sales department is not always available
  • Response time for technical issues
  • Information when pricing changes, which they do often but never send a notification
  • Easy to read online screens
  • Taking too much time to resolve little issues
At the time, Rackspace was too expensive, and Microsoft only sold to partners. AppRiver was reasonable and easy to work with. Now AppRiver from Zix, will only host our clients: They will not handle any support for our customers, as they use to.

Do you think AppRiver from OpenText delivers good value for the price?

No

Are you happy with AppRiver from OpenText's feature set?

Yes

Did AppRiver from OpenText live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of AppRiver from OpenText go as expected?

I wasn't involved with the implementation phase

Would you buy AppRiver from OpenText again?

No

Recently: a new customer needed 15 addresses, including 365 and Exchange lite. I called Appriver to go over pricing - no response. I did chat with technical support who explained how to set up things but referred me to sales first. I've been waiting for sales to get back to me for over 2 weeks.
Since they changed to Zix, support is not as good as it once was, there are a lot of "we will get back to you" statements. But I always get an email to rate the technician, not the company.

AppRiver from OpenText Feature Ratings

Anti-malware
7
Data Loss Protection
7
Threat Detection
7
Sandboxing
7
End-to-End Encryption
7
Management Tools
1

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