Overall Satisfaction with Apricot by Social Solutions
Hello. Apricot 360 is being used daily across our whole organization. It addresses the issues of individual case management. It is mostly being used by our Outreach workers, as well as our Evaluation consultant. I currently use Apricot to pull reports on our case management progress.
- Apricot keeps track of our program participants.
- We are able to pull our reports fairly easily.
- Apricot allows us to use separate tiers for the management of our forms.
- We currently have a need for the separation of program data in the note-taking area, that will allow some users to have access to certain levels of secure information, and not allow others to view the notes in those accounts (per HIPAA regulations). Apricot does not yet currently have the ability to do this.
- Housing separate locations from the same organization, while also being able to pull reports from those multiple locations if necessary.
- Mobile capabilities could be improved.
- Having the ability to send forms to participants to be "signed" and returned would be great.
- This is a difficult question because it almost feels as if the ROI if offset by the amount of time we've had to spend in creating reports with usable data.
- Time is saved it gathering year-end results of "how many users", or "How many people completed ____ program"
- For the larger details of evaluation or program management, Apricot works great
I've used other case management systems, but with a break in between not working and a return to work, unfortunately, I cannot recall the program names. I will say though, that I did not choose Apricot. This database was chosen for us. The previous Executive Director chose Apricot because it was used at his previous place of work. We inherited Apricot when he left. At the time that I came on board, we had decided to stick with Apricot because we didn't have time to explore other options. We also weren't too deeply dissatisfied with the services that Apricot provided at the time.