Apricot 360 Review
July 20, 2020

Apricot 360 Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Apricot 360

Overall Satisfaction with Apricot by Social Solutions

Apricot 360 is used across 10 Program areas and is our enterprise-wide measurement and impact platform for all of our services and programs. We previously used Excel spreadsheets and the ETO platform for our outcomes measurement and analysis system. We have nearly 100 active users from social workers to managers to Executives using Apricot 360.
  • Dashboards and insights
  • Robust and easy to use customized reports
  • Good customer service support
  • Implementation timeline and hours were grossly underestimated
  • Significant senior level turnover over the last 18 months
  • More standard training and support for users
  • Forced to improve business processes
  • Improved consistency in expectations
  • More transparency in desired impact
Great improvement in the overall design and capability of Apricot 360 over ETO. Apricot 360 is better supported by Social Solutions and has a much cleaner user interface and design. Training offerings are robust for Apricot 360 but pricier than desired. The Advanced Support Group resources with Apricot 360 are a vast improvement.
This is a good platform for early childhood education and student outcome tracking. Apricot 360 has robust online interfaces and good user design and experience. It could have better integration with 3rd-party platforms, such as Hous8ng Management Information Systems (HMIS). Standard report options are solid, but having in-house expertise to customize and improve for your organization will be needed.

Apricot by Social Solutions Support

There are definitely opportunities to improve overall. Our implementation consultant is great but our project management support has been less than stellar. What we believed would have been a 3- to 6-month transition and implementation project has been over 12 months. Would have loved to have had consistent executive support from Social Solutions to help keep us on track.