Item: Arcoro HR
Rating: 1
Author: Stacey Nelson

Overall Satisfaction with Arcoro HR

Use Cases and Deployment Scope

Will another product integration we lost HR functionality in our primary HR software leading us to sign up with Arcoro HR after Sage Intacct made the recommendation.

Pros and Cons

Pros

in my experience, provides very minimal training
in my experience, sends support articles to resolve issues
in my opinion, failed to meet implementation expectations with Sage Intacct
in my experience, doesn't get back to customers on submitted support tickets for days

Cons

No disciplinary area for write up or verbal warnings
in my opinion, training needs to be redesigned for those that implement the system and still have to work their 60 hours a week at the same time.

Return on Investment

This has increased by payroll costs having to find a solution to integrate Arcoro HR with Sage Intacct
in my experience, the ExakTime module was not built properly prior to payroll operating resulting in missed payrolls and a multitude of inaccuracies due to manual manipulation of timecard export in order to import into payroll software.
We are experiencing an increase in data entry as we now have to enter items once in the Arcoro HR platform and then again in the Sage Intacct payroll platform.

we lost some functionality to enter on call time and the freedom to determine which job when overtime occurs gets charged for it (for example, Saturday in a Wednesday to Tuesday weekly payroll would typically be the day of overtime for a job, but based on the over 40 rules it occurs on Monday and Tuesday jobs.

Usability

We still don't have the flow of Arcoro HR down and employees are experiencing difficulty identifying events and workflows and when they are do.

Key Insights

Do you think Arcoro HR delivers good value for the price?

Not sure

Are you happy with Arcoro HR's feature set?

Yes

Did Arcoro HR live up to sales and marketing promises?

Did implementation of Arcoro HR go as expected?

Would you buy Arcoro HR again?

Likelihood to Recommend

In my opinion, it is less appropriate for organizations that are smaller in nature with minimal operating staff and does not integrate with our payroll or accounting software. The concept is great as far as the life cycle of the employee and everything in one place.

Arcoro HR Support

Support Rating

In my experience, Support is slow to get back to customers and we get chatbot support articles sometimes not even close to the issue.

Arcoro HR Customer Support Pros and Cons

Pros	Cons
Support understands my problem	Slow Resolution Poor followup Problems left unsolved Not kept informed Difficult to get immediate help Support doesn't seem to care Slow Initial Response

Premium Support

why should i have to pay more to get help with their system?

Comments

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Arcoro HR Frustrated