Process Mapping/Documentation Platform with Good Features and Ease of Use
January 25, 2020

Process Mapping/Documentation Platform with Good Features and Ease of Use

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ARIS Business Process Management (BPM)

It was used to lead the digital transformation of our company, selected and disseminated by digital transformation directorate. The idea was, in our 70 years of organization, almost all processes were knowledge-based, and they were transferred from senior engineer to junior engineer in an oral and experimental way as juniors learned how to carry out business processes they work. The issue was they were dependent on people and were not written or kept in a process map so that anyone could read it. In order to document all of our company's processes and be able to see the ones open to improvement and document them, we ran a program to teach ARIS, disseminate ARIS and make people document all their processes.
  • Process documentation
  • Process mapping
  • Installation of ARIS to users
  • Management of user/architect accounts
  • Documentation of processes made it possible for anyone to see who does what, how and using what systems.
  • Dependency on specific people is eliminated.
ARIS is a much more complex ecosystem than Visio in terms of functionality, being able to create complex relations between people, departments, IT systems, input and output documents, and roles. ARIS handles all these via its library that is defined and created for the whole company. Visio does not have any of those because it does not have such a library. However, this functionality does not come with a great cost of complexity for the user/architect. ARIS is still easy to use just like Visio.
It has good, even complex functionality that is provided by its library and ability to create relations between items, yet it is not hard to use. Anyone can use it in a short time. It provides reporting abilities and good documentation with the availability of exporting options. The only drawback I have seen was user management/login issues.

Do you think ARIS delivers good value for the price?

No

Are you happy with ARIS's feature set?

Yes

Did ARIS live up to sales and marketing promises?

Yes

Did implementation of ARIS go as expected?

No

Would you buy ARIS again?

Yes

In case you have a LOT of processes and know-how of these processes are not documented, thus making your company depend on specific people, ARIS is a good tool to document processes that manage complex relationships between functions, people, IT systems, input and output documents, and scenarios. It is also good for reporting, for example, once you complete documenting all your processes, you can simply get a response to "in what processes is Excel used?" because ARIS will give you just that, and is capable of more.

ARIS Feature Ratings

Process designer
8
Process simulation
7
Business rules engine
9
SOA support
5
Process player
6
Support for modeling languages
5
Form builder
7
Model execution
7
Social collaboration tools
5
Dashboards
7
Standard reports
9
Custom reports
7
Content management
9