A company that will do whatever you ask
September 03, 2020

A company that will do whatever you ask

Kyle Pate | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Treasure Data

We use Treasure Data to orchestrate our customer journey, track customer acquisition cost, monitor multi-touch attribution, and data visualization. As an emerging enterprise-level company, we weren't entirely sure what a customer data platform did. However, in our experience, Treasure Data has never said "no" to a single request we submitted. Throughout our learning process, we discovered that we needed a data warehouse service as well, and they supplied.
  • Amazing customer support at all hours
  • The willingness to develop customer solutions
  • Multi-touch attribution
  • We'd like more clarity on what a CDP (any CDP) can or cannot do.
  • We'd love built-in data visualization tools.
  • It has a positive ROI.
Treasure Data has allowed us to get a completely transparent view of our multi-touch attribution data, rather than it being locked in some "black box" software. Further, we have had no data warehouse what so ever. So Treasure Data was the first time we were ever able to see a unified view of any of our data. As an emerging company, it has been amazing to learn what we did–and didn't–know about our customers.
I've loved working with Treasure Data. They really will do whatever you ask, even if it's not what a CDP or TD was built for. However, it's just one software in your suite.
If you're not already an enterprise company, like us who are emerging as an enterprise company, it can be confusing what TD and other CDPs can and cannot do. When we started, Treasure Data didn't have the data visualization services it has now. Further, Treasure Data can offer plenty of real-time data for website personalization, however, we didn't have a website CMS that could accept that information. We're still working on that.