Ascentis Review
March 27, 2019
Ascentis Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ascentis
We use it across our whole organization as our payroll and paid time off program. It allows users to download/print their paystubs if they need to as well as submit paid time off requests via the app or webpage, rather than submit a piece of paper.
- It is very easy to use whether it is viewing payroll information or requesting time off.
- There seems to be a fair amount of updates to the system. It is nice to know Ascentis is continually updating their system.
- Give enough notice of downtime so our users know what to expect.
- I had to call them for support because an end user couldn't get logged into the Ascentis website (it was really slow, spinning wheel, sometimes it would work after 10 minutes, etc) and they couldn't really help me. I asked to have the ticket upgraded to tier 2 and never heard back from anyone. I ended up having to re-image the end users computer and then it finally worked again.
- I can't say for certain, but overall it has been positive.
I've only used Ascentis.
No, I only contacted them twice for the same issue. Sorry.