Item: Ascentis (discontinued)
Rating: 9
Author: Autumn Knight

Use Cases and Deployment Scope

We have several facilities with HR and payroll needs. Our former program limited the use between the facility and our corporate office and continually went down due to the amount of data we were pushing thru it. With Ascentis the support staff at their location not only made the transition from our old program to the new (Ascentis HR/Payroll) easy but very efficient as well. The support staff usually have answers and "fixes" immediately and if it's not immediate it's always within the day. With more training in the reporting programs in both HR and payroll, ad-hoc reporting has been amazing!

Pros and Cons

Reporting requirements are easier met thru both HR and Payroll reports
HR feeds the payroll system all changes immediately and very smooth (rarely is a change missed and never on the system side)
There are ZERO duplicated social security number issues using HR!
Keeping the history of employees thru the HR system is very easy!

Would love to see a report generator that can pull the history for employee rehires and terminations along with the dates.
Easier understanding of how to create a report even with using the report wizard. Maybe more training suggestions.
A benefits only status date (rather than having to use the ones in the employment screen.

Alternatives Considered

Ascentis Payroll

Ease of use between our satellite offices and corporate

Support Rating

They are always right on with helping!

Exceptional Examples of Ascentis (discontinued) Support

Always. Only a phone call away and always there to help us. If they don't know the answer they always get right back to us with it or help us figure it out together. They don't just leave us to figure it out on our own.

Likelihood to Recommend

I've used many payroll/HR software programs. The ease of using Ascentis has made a lot more things possible. Creating and generating custom reports could be a little easier but once you get the hang of it you can literally create exact custom reports within a few minutes. I didn't receive the formal training from Ascentis and learning it on my own truly wasn't hard. Other programs are cumbersome where Ascentis is streamlined reporting and the database is easy to navigate in. Using it for several satellite offices has made our whole payroll and HR system much easier, correct and functional for both the corporate office and our outer lying offices. I'm still trying to figure out the reporting system (as in how to can reports for future use) in HR. If that could be a bit easier to figure out, would help. I have the Payroll Insta [which is] pretty good and love the way we can publish across the board for all our facilities use. Having this in HR would be a nice feature as well. AND if it's already there to know how to use it.

ASCENTIS - HR and Payroll life saver!

Overall Satisfaction with Ascentis HR