Ascentis HR Review
May 29, 2018
Ascentis HR Review
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ascentis HR
We use Ascentis HR (and other Ascentis products) across our organization for all departments. It is helping us address our rapid growth.
- Customer Service - our project manager listened to our struggles and was quick to ensure that she put the right people on our team to get us through. As a company, I feel our "asks" were a little difficult at times but Ascentis helped us get through it.
- Webinars - most of their webinars are very informative and give you more knowledge of the product.
- Implementation - the process is much longer than the sales presentation layout showed. If they had ONE combined workbook for ALL aspects of the Ascentis program, not just HR, it would help speed up the implementation process.
- Manuals - Ascentis doesn't have any manuals for their systems and they are currently working on them. As a new user, it is difficult not to have any type of reference material to refer to.
- The positive impact is that because the company has grown at astronomical rates, Ascentis Payroll prints our checks, pays our State and Federal Taxes, sends out our garnishments and it eliminates the hours we spend doing it ourselves.
- The negative impact was that it is taking a lot of time to implement, more than what we were lead to believe it would take.
In our first stages of implementation the HR Implementation Rep that was assigned to us didn't really click with our team, nor did our Time Keeper Rep so our Account Manager made sure to assign 2 new people that have been amazing. Ascentis will work with you regardless of the needs the company may have.