TrustRadius
Best workforce tool out today
https://www.trustradius.com/call-center-workforce-optimizationAspect Workforce ManagementUnspecified8.322101
Roy Huron profile photo
August 09, 2018

Best workforce tool out today

Score 6 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Aspect EQ Workforce Optimization Suite

We are currently using it for forecasting/staffing models, and as a scheduler.
  • Great user interface, easy to maneuver
  • The support/help functionality integrated into the application is very easy to use. From every function, overlaying support to website accessibility - very easy for users
  • The in depth details you can get from eworkforce, for forecasting you can predict and include so much detail. Makes it extremely simple to build very intricate models
  • I'm big on visuals, so I think the color scheme/font could be better - with all the money that went in to this application, a few more dollars could be used to make it look more appealing
  • Quick access, instead of launching x y z to get in. If it was easier on click to get in, it would have been great.
  • Staffing cost
  • Identifying gaps in the day, using intra-days to map out and foresee trouble areas and plan for them
  • Cross functioning teams, using the tools this application has to help manage different LOB's
Definitely the most intricate workforce tool out there, no others stack up, and this has the most in depth detail
It is well suited to call centers, where it is extremely needed and can save so much money on overstaffing and getting the staff you currently have optimized.