Assembly Neos - Beware its a trap
September 25, 2025

Assembly Neos - Beware its a trap

Michael Charbonneau | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Neos Pro

Overall Satisfaction with Assembly Neos

We keep track of hundreds of personal injury cases, and basically use Assembly Neos as an overpriced directory, but only because, in my opinion, they trapped us in a contract after tricking us into switching from Needles. To some degree, the document generation saves a bit of time, but only on the most basic documents.

Pros

  • They pay 50 bucks to answer surveys
  • Assembly Neos has never given me a paper cut
  • They send a lot of emails suggesting that the updates will be good

Cons

  • Notes. How hard is notes? Apparently very.
  • Tagging emails. In my experience, they brag about all their AI, but an email with my client's name in the subject and Assembly Neos doesn't suggest that file?
  • In my opinion, they keep adding dumb crap instead of fixing the basic things that don't work well
  • In my experience, the "training" SUCKS. I feel it's a waste of time and money
  • In my opinion, the bad mood that Assembly Neos puts me in affects my staff
  • Knowing that some of the money I make has to go to Assembly Neos makes me sad
  • Assembly Neos has inspired one of my staff to try their hand at designing a CMS
Notes are the single most important thing, and a yellow pad would be easier to search for a prior note.
  • Assembly Neos
It won't even let me list Needles. In my opinion, probably because they know Assembly Neos is worse.

Do you think Assembly Neos delivers good value for the price?

No

Are you happy with Assembly Neos's feature set?

No

Did Assembly Neos live up to sales and marketing promises?

No

Did implementation of Assembly Neos go as expected?

No

Would you buy Assembly Neos again?

No

If you actually keep detailed notes on a case and enter more than 50 notes, in my experience, it becomes a hassle to review the notes. Also, I don't know why they think the cloud is the way to go, loading takes too long. Needles was great and I rue the day we switched to Assembly Neos.

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