Overall Satisfaction with AtTask
AtTask is used at Suncor in four different departments. For the Learning and Capability department of 70 people, we use it to manage projects and operational work related to building learning solutions. An extensive business case was developed to identify AtTask as the solution that met over 40 different needs relating to access, issue and risk tracking, work planning, portfolio management, workflow and approvals and prioritization and reporting.
- AtTask provides a platform for many of our advisors to capture notes (the Updates feature) that help tell the story behind a delayed timeline or a newly identified issue.
- AtTask reporting has provided opportunities to showcase our work to our clients and sponsors in one click.
- AtTask is only one part of a work management system at Suncor that is supported and complimented by an established process, tools and templates.
- AtTask implementation has still posed some challenges due to the fact that a company of this size is not able to easily upgrade to the most recent browser.
- We also still struggle with exporting reports and Gantt charts so clients receive the view that they want to see.
- AtTask has provided increased visibility into the work we are doing - eliminating duplicate work.
- AtTask has helped clients prioritize their learning projects.
- AtTask has helped with succession planning - reducing the time it takes to transition work and all the details that are associated with a particular piece of work.
When we purchased AtTask, we conducted a comprehensive evaluation of our needs against four tools: Excel, MS Project AtTask and Success Factors). AtTask met all user requirements where other tools required customization to meet only some of the requirements.
Using AtTask
400 -
- Turnaround
- IS
- Oil Sands Learning
- Corporate Learning and Capability
1 - It is important to have someone in the group who has extensive Project Management skills or a PMP designation. Someone who has the time to dedicate to users who need an immediate answer and someone who is highly focussed on customer service. If one person has a bad experience, feelings can be transferred to others very quickly. An administrator must be able to address those people quickly and without bias.
- We use AtTask to manage operational work
- We use AtTask to manage learning solutions and the various tasks assigned to external as well as internal vendors
- We use AtTask to manage comments, risks and issues on projects
- We use AtTask to provide a snapshop of work happening for our internal clients (and the associated costs).
- We use AtTask templates to create a treasure hunt game to help familiarize new users with AtTask features.
- AtTask has been used to assist with succession planning in groups with a high turnover.
- We have yet to use the resourcing feature.
- Teams are already showing interest in using the "Like" feature as a quick way to let someone know that they read an update.
- We have had requests from a dozen users to pilot the Plugin for Microsoft Outlook in the past month.
AtTask Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | Need to explain problems multiple times |
No - Basic support has met all of our needs in the Learning and Capability group here at Suncor.
Yes - Reported bugs are resolved quickly and are celebrated by the company. AtTask understands the importance of listening to the customer base.
Exceptional support was provided to Suncor by the consultation team when the product was launched with a consutation package of 25 hours - to ensure the best fit of features.
Using AtTask
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Convenient Feel confident using Familiar | Slow to learn |
- Input of updates or comments
- Building new reports or custom reports
- Input of risks and issues
- Inputting time against a project for more that a week in arrears.
- Exporting a Gantt or Milestone view for a client report
- Sharing filters and views
Yes - The latest version of the AtTask App for iPhone and Android is easier than my PC to enter time, updates and email people on status changes. I look at it everyday on my way home. . .