Robust data and intuitive interface
May 20, 2020

Robust data and intuitive interface

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with

Just an outstanding platform. I use Automate to integrate Shopify with Trello and I've not yet found a configuration that I can't do. The tools are intuitive if you're familiar with variable-based tools like this, and the amount of data exposed by the API from both Shopify and Trello is truly impressive. Literally every aspect of a customer record - including many I didn't know were there - are available for sure in bots.

The customer service is beyond compare. Support questions are answered quickly and thoroughly and the followup is consistent and relevant. So often your support ticket gets passed from person to person with no history or context, but every support request or question I've raised has been handled knowledgeably and the followup is direct and it's clear that the person following up is fully aware of what I was asking about.

The only reason for four stars rather than five is that the platform can run very slowly, which I think is related to the complexity of your bot. If there are multiple steps - especially with lookup tables and/or formatting, the tests can take several minutes to run. Not a deal breaker by any means, but a little annoying when you have to run multiple tests while tweaking your bot. But as I say, this may be a result of calling multiple APIs and looking through large amounts of data, which can take time for any system.

Overall VERY impressed and would recommend over Zapier, IFTT or any other similar platform. Automate wins hands down.
  • Integration.
  • Flexibility.
  • Customer Service.
  • Affordability.
  • Speed. Screens sometimes take a long time to load, and data lists occasionally load very slowly or not at all, requiring a refresh.
  • Huge positive impact in order accuracy and efficiency.
Fast and knowledgeable!

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A great variety of integration options makes this a great solution for many. If you are not familiar with a variable-based platform, however, it might be a little confusing or advanced for some users. Feature Ratings

Pre-built connectors
Support for real-time and batch integration
Data security features
Not Rated