Item: Automox
Rating: 8
Author: Itumeleng Thekiso

Overall Satisfaction with Automox

Use Cases and Deployment Scope

We use Automox for patching host machines throughout the organization, Automox addresses the following business problems we had, it would address the issue of not keeping host machines operating systems up-to-date, software patching also is a breeze with Automox too. We are able to group different machines according to critical to non critical and then further apply different policies to them. The Automox is cloud based and relieving the on-prem duties, it is a very fast patching solution overall.

Pros and Cons

Pros

Automated OS and software patching
Different policy creation
Dynamic OU group management
Powershell script commands

Cons

Increasing the amount of 3rd party software available to patch
A feature to duplicate host machines that belong in a group to other different groups
A feature to allow admins to automatically delete host machines no longer in use

Return on Investment

Reduced vulnerability affecting endpoints to 80% - 90%
Increased scalability from Automox in terms of new host machines being patched
No on-premise ifrastructure since Automox is cloud-based.

Patching

The organization experienced more endpoint system stability, less vulnerability to endpoints. The process of patching became much simpler and quicker.

Patching is more dynamic now and most of the time once we have grouped endpoints and added policies to them we can then let Automox get to work, the process it goes through is automated.

Usability

I gave that rating because Automox gives you a detailed view of not only the hardware specs of the endpoint but it also gives you an overview of the what has been patched and what still needs to be patched.

Automox is also able to show when the endpoint was last online too which is a really good feature.

Alternatives Considered

Microsoft System Center Endpoint Protection

Well here we have two tools that have the same functions with varying features and different hosting platform.

Microsoft System Center Endpoint Protection is hosted on-premises while Automox is cloud-based, Microsoft System Center Endpoint Protection's performance is dependent on the organization's workload that is being put on its hardware while with Automox it is cloud-based and it is faster.

Automox is also feature rich too and it's customer support is solely focused on improving the product overall.

Key Insights

Do you think Automox delivers good value for the price?

Yes

Are you happy with Automox's feature set?

Yes

Did Automox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Automox go as expected?

Yes

Would you buy Automox again?

Yes

Other Software Used

BeyondTrust Remote Support

Likelihood to Recommend

Automox is well suited for large organizations that need an automated patching solution, also its cloud-based nature helps relieve maintaining the on-premises duties that organization will be responsible for.

Automox is less appropriate for small businesses where host machines can easily be managed without the need to automated patching. The reason for this is Automox is really designed to take advantage of scalable environments.

Comments

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Automox, the Swiss Knife for Endpoint Patching