Well designed work management system for a variety of users.
April 04, 2016

Well designed work management system for a variety of users.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Autotask

We use Autotask across our entire organization, as well as require our clients to use Autotask to submit their work requests. This work management tool provides us a way to link our active contracts and employee time to the work requests to ensure we get paid for the work we do.
  • Simple web based interface for a variety of users, which makes it easier for our clients to use.
  • Variety of canned reporting.
  • Service Desk users have many options for organizing and documenting their workload.
  • Live reports are difficult to create and use.
  • Creating new projects and adding resources is time consuming, even with templates.
  • Would like to see one URL for time sheets and the client access portal.
  • In the first year, we saw an increase of over fifteen percent in small billable work identified and tracked via Autotask ticket submissions.
Cost was a factor. Our small company size meant less licenses to pay for each month for a web based product that our clients could easily use.
Autotask is a great fit for IT and business services industries. Implementation was fairly painless thanks to a good project management assistant at Autotask.

Autotask PSA Feature Ratings

Organize and prioritize service tickets
9
Expert directory
Not Rated
Service restoration
8
Self-service tools
9
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
8
ITSM reports and dashboards
9
Configuration mangement
Not Rated
Asset management dashboard
Not Rated
Policy and contract enforcement
Not Rated
Change requests repository
9
Change calendar
Not Rated
Service-level management
10