AT use by a everyday Help Desk Engineer
March 25, 2016

AT use by a everyday Help Desk Engineer

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Autotask

AutoTask [AT] is being used by all employees of the company. I personally create the tabs needed for different departments or specific to a position. The flexibility to create widgets needed is great, though I feel more options should be made available. The new AT and dashboards have been great for productivity and to assist me with the QA portion of my responsibilities.
  • Increases productivity and ticket management by help desk engineers
  • It greatly helps with the QA portion of my job due to new dashboards and ability to create widgets
  • Timesheets are better manageable
  • Different layouts for widgets
  • Widget refresh after "max" data has been reached - set as "last 30 days" or more
  • More SLA options
Its definitely has a better layout. Easier to customize. Easier search.

Autotask PSA Feature Ratings

Organize and prioritize service tickets
8
Expert directory
3
ITSM reports and dashboards
6
Configuration mangement
6
Asset management dashboard
5
Policy and contract enforcement
Not Rated
Change requests repository
7
Change calendar
Not Rated
Service-level management
7