AT use by a everyday Help Desk Engineer
March 25, 2016

AT use by a everyday Help Desk Engineer

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Autotask

AutoTask [AT] is being used by all employees of the company. I personally create the tabs needed for different departments or specific to a position. The flexibility to create widgets needed is great, though I feel more options should be made available. The new AT and dashboards have been great for productivity and to assist me with the QA portion of my responsibilities.
  • Increases productivity and ticket management by help desk engineers
  • It greatly helps with the QA portion of my job due to new dashboards and ability to create widgets
  • Timesheets are better manageable
  • Different layouts for widgets
  • Widget refresh after "max" data has been reached - set as "last 30 days" or more
  • More SLA options
Its definitely has a better layout. Easier to customize. Easier search.

Autotask PSA Feature Ratings

Organize and prioritize service tickets
Expert directory
ITSM reports and dashboards
Configuration mangement
Asset management dashboard
Policy and contract enforcement
Not Rated
Change requests repository
Change calendar
Not Rated
Service-level management