AT use by a everyday Help Desk Engineer
March 25, 2016
AT use by a everyday Help Desk Engineer
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Autotask
AutoTask [AT] is being used by all employees of the company. I personally create the tabs needed for different departments or specific to a position. The flexibility to create widgets needed is great, though I feel more options should be made available. The new AT and dashboards have been great for productivity and to assist me with the QA portion of my responsibilities.
- Increases productivity and ticket management by help desk engineers
- It greatly helps with the QA portion of my job due to new dashboards and ability to create widgets
- Timesheets are better manageable
- Different layouts for widgets
- Widget refresh after "max" data has been reached - set as "last 30 days" or more
- More SLA options
Its definitely has a better layout. Easier to customize. Easier search.