This makes what could be a nightmare, bearable
February 02, 2023

This makes what could be a nightmare, bearable

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns
  • CertCapture

Overall Satisfaction with Avalara

We use Avalara to track sales and sales tax exemptions for our wholesale distribution company that has been rapidly expanding geographically to become almost nationwide. We have more recently began using AvaTax and managed returns for our e-commerce direct to consumer branch. Avalara has also been highly involved in registration and setup for collecting and filing Canadian GST/HST with a Canadian expansion in 2022.
Avalara has consistently provided a starting point for information on when and where to register, as well as addressing any individual state tax notices.

Pros

  • Track sales by state
  • Managing sales for taxable/tax exempt customers
  • Providing warnings of potential new Nexus status

Cons

  • More assistance and availability of knowledge on Canadian Taxes
  • More consistency in connectors for various accounting systems and ERPs

Do you think Avalara delivers good value for the price?

Not sure

Are you happy with Avalara's feature set?

Yes

Did Avalara live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avalara go as expected?

Yes

Would you buy Avalara again?

Yes

  • In my roll of reconciling sales and approving filings it probably saves weeks worth of work every month.
  • QBO
  • Ship Station
  • WooCommerce
  • Avalara
I wasn't involved in that process
It generally provides me with the information and tools I need to accomplish what needs done.
  • Avalara Returns
  • CertCapture
  • Professional Services (nexus studies, registrations, backfiling, etc.)
All these services have allowed sales tax reconciliation and compliance to be a one person job each month. This involves filing 25-30 different returns each period across all our branches.
I have no real experience with any other system for tracking and filing multi-state sales tax. I can't imagine trying to calculate and track these things manually, so Avalara has seemed appropriate in all the situations I am directly involved.

Avalara Feature Ratings

Sales and Use Taxes
9
Cross-border Taxes
7
VAT / GST Taxes
7
Energy and Fuel Taxes
Not Rated
Geolocation for Tax Assessment
9
3rd-Party Software Integrations
6
Tax Data Reporting
8
Compliance Administration Management
8
Tax Exemption Processing
8
Tax Document Management
8
Complex Tax Scenario Management
Not Rated

Comments

  • Bobby Sands | TrustRadius Reviewer
    Thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers a reliable and easy-to-use solution, and we’re grateful to have the opportunity to serve you.

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