Avalara

Avalara

Customer Verified
Top Rated
About TrustRadius ScoringScore 8.3 out of 100
Top Rated
Avalara

Overview

Recent Reviews

Avalara review

7 out of 10
April 23, 2022
We use Avalara to generate sales tax liability reports and tax-exempt customer certificates.
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Verified User
Administrative Assistant

Run away.

1 out of 10
January 27, 2022
Stay away from this service. We used Avatax to help monitor economic nexus and file returns. We were initially quoted under $1000 for the …
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Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Feature Set 2022

Popular Features

View all 11 features

Sales and Use Taxes (214)

8.7
87%

Tax Exemption Processing (147)

8.1
81%

Tax Data Reporting (180)

8.1
81%

3rd-Party Software Integrations (158)

7.7
77%

Reviewer Pros & Cons

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Verified User
Administrative Assistant in Corporate
Business Supplies & Equipment Company, 51-200 employees
Verified User
Employee in Finance and Accounting
Retail Company, 51-200 employees

Video Reviews

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Pricing

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Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.avalara.com/us/en/products/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $21 per month

Features Scorecard

Type of tax

7.3
73%

Tax Reporting & Compliance

7.8
78%

Product Details

What is Avalara?

Avalara aims to help businesses get tax compliance right. Avalara customers can manage tax obligations from state, local, and other tax authorities around the world through the platform. Avalara states that the value proposition for users is that its tool provide efficient and more accurate solutions for managing those requirements.

The Avalara Tax Compliance Suite — Avalara AvaTax, Avalara Returns, and Avalara CertCapture — offers solutions for various transaction taxes, including sales and use, VAT, excise, communications, and others. Through the suite, users can calculate taxes, file and remit returns, and comply with document management requirements. More than 700 integrations are available for accounting systems, ERP and CRM providers, ecommerce platforms, and more. The company also offers Professional Services including Tax Advisory Services, Implementation Services, Managed Services, and Support Plans and Training to help customers prepare for and achieve compliance.

Avalara Features

Type of tax Features

  • Supported: Sales and Use Taxes
  • Supported: Cross-border Taxes
  • Supported: VAT / GST Taxes
  • Supported: Energy and Fuel Taxes

Tax Reporting & Compliance Features

  • Supported: Geolocation for Tax Assessment
  • Supported: 3rd-Party Software Integrations
  • Supported: Tax Data Reporting
  • Supported: Compliance Administration Management
  • Supported: Tax Exemption Processing
  • Supported: Tax Document Management
  • Supported: Complex Tax Scenario Management

Additional Features

  • Supported: Centralized tax management: Unify sales and use tax calculation, document management, and returns preparation under a single platform.
  • Supported: Integrations: AvaTax connects with more than 700 prebuilt integrations to connect with your accounting, ecommerce, POS, and other systems, plus an advanced API.
  • Supported: Cloud-based: A software-as-a-service solution, AvaTax updates take effect as soon as they are deployed, helping to ensure you are using the most current information.
  • Supported: Exemption management: Request certificates from vendors and store them electronically for easy access and to effectively track expiration dates. Send automatic renewal requests before certificates expire.
  • Supported: Returns filing and remittance: Returns preparation and remittance in multiple jurisdictions. Avalara Returns can track and manage due dates and payment requirements, enabling you to pay all your returns with a single source of payment.
  • Supported: Lodging: Manage lodging tax for your hotel or rental property with a solution that plugs into your reservation software to deliver lodging tax calculations in real time as well as prepares, files, and remits your lodge tax returns.
  • Supported: Communications: Delivers tax calculations on a broad array of communications transactions by directly connecting to your current billing or ERP system, or to an in-house build via API.
  • Supported: Beverage Alcohol: Simplifying regulatory compliance for suppliers, distributors, and retailers in the beverage alcohol industry.

Avalara Screenshots

Avalara Video

Taxes happen -- everywhere and every day. Good thing Avalara technology makes sure you pay the right amount of tax, every time. Isn't it time we did the same for your business?

Avalara Downloadables

Avalara Integrations

Avalara Competitors

Avalara Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationMobile Web

Comparisons

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Frequently Asked Questions

What is Avalara?

Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.

How much does Avalara cost?

Avalara starts at $21.

What is Avalara's best feature?

Reviewers rate Sales and Use Taxes highest, with a score of 8.7.

Who uses Avalara?

The most common users of Avalara are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews and Ratings

 (567)

Ratings

Likelihood to Renew (20)

9.2
92%

Usability (320)

8.3
83%

Availability (14)

8.4
84%

Performance (14)

8.5
85%

Support Rating (23)

4.1
41%

In-Person Training (2)

8.0
80%

Online Training (3)

7.3
73%

Implementation Rating (389)

6.4
64%

Product Scalability (7)

8.4
84%

Reviews

(1-25 of 328)
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April 21, 2022

Avalara is a money and time saver when it comes to Sales Tax Compliance

Verified User
Employee in Finance and Accounting
Retail Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Avalara is very much needed in a high transaction count company. The Avalara system speaks with our Point of Sale system and quickly calculates the required sales tax to collect based on the purchaser's location/shipping address. The fact that they stay up to date on the ever-changing sales tax percentages, is massive. If you are in a majority of the states that require you to collect sales tax once you have economic nexus, then Avalara is a must-have.
April 21, 2022

If Avalara Owns It-Try It!

KZ
Kim Zulock
Tax Manager
Lithko Contracting LLC (Construction, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

In my previous job, we used Avalara for sales tax, and we struggled a little because of the type of customers we had. We manufactured large culverts, bridges, and other items that were used in construction, but were typically not delivered to addresses. This caused some issues when trying to track down the right taxing jurisdiction. If your company though, is a more typical business-to-business company, Avalara is definitely the right choice. The sheer number of taxing codes that they have the research behind is amazing and would definitely help you to ensure that you are in compliance. I would also recommend them if you are typically seeing high-dollar audits. Despite some of the issues with calculating with no address, at my prior company we went from regularly seeing 5-6 figure sales tax audits to zero dollar sales tax audits. Having them to help with the decisions and ensuring the rates were up to date really saved us money.
April 21, 2022

Great tool for calculating taxes and staying compliant

JR
Joaquin Rodriguez
Controller
Parker Davis HVAC International (Retail, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Calculating taxes for sales made specifically in complicated jurisdictions. CertCapture is also a nice feature if you're willing to pay the upcharge. We were audited by our state and Avalara was not really much help with the resale certificates, but the reports did come in very handy and very accurate.
April 21, 2022

Takes a load off our minds - especially at month-end!

Verified User
Employee in Finance and Accounting
Wholesale Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

I haven't used other sales tax service providers, so I can't compare it to others. However, I have found it to be extremely necessary as we grow and expand into other states so that we aren't spending all our time figuring out the complex tax laws, jurisdictions, rates, etc. for our customer sales. It gives us peace of mind that the correct taxes are being filed and we are compliant. There are definitely areas for improvement, but it's a great service.
April 21, 2022

I LOVE AVALARA!!!

JG
Janey Graves
Sales Tax Administrator
The Merit Distribution Group, LLC (Wholesale, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Avalara is very much needed in today's business world to stay compliant with all the jurisdictions you plan to do business in. Avalara is very user-friendly however, you do have to spend a little time getting to know the software to make daily activities more effective and efficient. Tax requirements are very convolute in 2022 so we need all the help we can get. Avalara A++++
March 04, 2022

Very good, but could easily be even better

Verified User
Director in Finance and Accounting
Mining & Metals Company, 5001-10,000 employees
Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

It's better than the other two systems I've used in the past. I like the cloud based aspect. I also like the flexibility. There are simple items that can easily make it better. Some things you had before; some things just to add. Some are basic common sense.
March 04, 2022

Avalara works as explained

Verified User
Program Manager in Information Technology
Logistics & Supply Chain Company, 1001-5000 employees
Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Avalara systems work as expected, we used to have outages but they have been reduced by a lot. We still have some integration issues with committing the Invoices and need to have a better understanding of the system scope.
February 21, 2022

Simple and Efficient Tax Solution

Andy Webber | TrustRadius Reviewer
Andy Webber
Account Executive
Albert | Learn By Doing (Computer Software, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Avalara is well suited for any small or medium business that wants their employees to focus on the actual job at hand instead of getting bogged down tracking who has what tax exemption and how that factors into our pricing to determine if we charge tax on each deal. I can't think of any situation where Avalara is not well suited.
December 23, 2021

Avid Avalara User

Verified User
Employee in Finance and Accounting
Computer Software Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Avalara is helpful if you are collecting & remitting sales tax across multiple states & [need] to keep track of sales as well as exemption documentation. Avalara might be less appropriate if you are not needing to collect in multiple regions or only have one item that you are charging sales tax for.
December 02, 2021

We would love to have more information on how to use Avalara after going live.

JG
Jessica Gorbett
Accounting Manager
Cavender's Boot City (Retail, 501-1000 employees)
Score 5 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

I think this is a fantastic product. However, I feel we went live and were not prepared on how to utilize it to our full benefit. Training and connection with a live person could be better. I would like to take advantage of more products from Avalara, but until some of this is resolved, my CFO will not allow us to do so.
November 27, 2021

Good small business option

Verified User
Director in Customer Service
Consumer Goods Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

For small companies, Avalara is a good choice, as it is one that offers a benefit that includes free transactions and returns filing for SST states. This helps keep the cost at a lower tier. It can still be costly for small companies, so things like storing the PDFs for exemptions [have] not been appropriate for us.
November 06, 2021

Grey is the BEST SST and Avalara Rep

Verified User
C-Level Executive in Corporate
Wholesale Company, 1-10 employees
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Avalara is an easy-to-use system when the right person with their company works with you. My rep, Grey, is hands down the biggest asset they have. My consultant to ensure everything is set up before meeting with Grey, Johnathan, was well organized and ensured I had everything set up properly before my call with Grey. It is their attention to detail that makes the process easy and efficient.