QUICK AND EASY SOLUTION FOR CONTACT CENTER.
June 22, 2023

QUICK AND EASY SOLUTION FOR CONTACT CENTER.

Andréa Cézar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya Aura

Before we had AURA, we spent a lot of time on routing rules and needed more people for the same job. We have reduced steering errors by more than 40% working with AURA.

Pros

  • EASY IN DIRECT RULES.
  • FAST AND EASY INCIDENT MONITORING.
  • SAVED OF BUSINESS MANAGER.
  • EASY FOR USE.

Cons

  • CUSTOMER EXPERIENCE.
  • O&M
  • Reduce cost.
  • Reduce incidence.
  • Agility for the business.
  • Reduce 40% of incidents.
  • Reduce 40% time for creating rules.
We had equipment that was outdated and difficult to handle, and at a high cost.

Do you think Avaya Aura delivers good value for the price?

Yes

Are you happy with Avaya Aura's feature set?

Yes

Did Avaya Aura live up to sales and marketing promises?

Yes

Did implementation of Avaya Aura go as expected?

Yes

Would you buy Avaya Aura again?

Yes

My company use AVAYA since 2019, it`s an easy technology and the price is very good, it`s perfect for what we need.

Avaya Aura Feature Ratings

10.0
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
10.0
Answering rules
10
Call recording
10
Call park
10
Mobile apps ()
Not Rated
10.0
High quality audio
10
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
10.0
Centralized communications management
10
Team messaging
10
Team document sharing
10
Call and meeting analytics
10

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