Clunky, and not supported well.
June 28, 2022

Clunky, and not supported well.

Cory Bayly | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya Cloud Office

Avaya Cloud Office is used by our organization for telephony, online meetings, and messaging. It is our primary communications product for all communications activity, both internal and external.
  • The mobile app is easy to use, and mirrors most functions of the desktop application.
  • Administration of the system is reasonably well laid out.
  • The web version of the meeting application works better than the desktop version.
  • Application support is abysmal. Very slow to respond.
  • Account management is terrible. Infrequently respond to issues, and do not follow up on concerns. No escalation path was provided or used.
  • The desktop application is very resource heavy and will lead to choppy communications, and frustrating meetings.
  • Unifying all the components (messaging, meetings, telephone) is cumbersome and inefficient. Uses up too much screen real estate.
  • No notifications are provided when updates to the app are deployed. This causes user issues with new versions, and support is unaware that changes have been made.
  • The implementation team was very knowledgeable, and it was deployed well. Problems occur after deployment, with support.
  • Since day one we have had complaints from users on things not working well.
  • Response to issues would be great. Unfortunately this has not been the case.
Using this application has been a struggle for many of our users. The concept of one application for all communications was great but has not been executed well by the application.
Very poor response to issues. No notification when updates are deployed.
No integrations undertaken.

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The clunky and resource-heavy solution that is not properly supported. Zoom, Teams, and Ring Central all provide better solutions.