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Avaya UCaaS

Avaya UCaaS
Formerly Avaya OneCloud UCaaS

Overview

What is Avaya UCaaS?

Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or…

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Learn from top reviewers

Avaya UCaaS Review

Rating: 8 out of 10
November 21, 2024
IncentivizedVetted ReviewVerified User
Avaya UCaaS is our primary phone system within the business, from the customer facing IVR down to individual and public space extensions - it also provides important analytics...
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Verified user
Engineer
Avaya UCaaS4 years of experience

Avaya UCaaS Must-Have Solution

Rating: 9 out of 10
November 13, 2024
IncentivizedVetted ReviewVerified User
Instant communication with limitless possibilities. Instant messaging, video conferencing with rich collaboration built in to ensure users are allowed several means to share a...
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Samuel Gumbs
Manager - Information Technology
Information Technology Audit Manager
Anse Chastanet Hotel and Spa
Avaya UCaaS3 years of experience
Verified on LinkedIn

Good for Businesses

Rating: 10 out of 10
March 31, 2024
IncentivizedVetted ReviewVerified User
Answering calls, parking and transferring calls. We are a call centre that answers calls from all over the nation. We have thousands of customers calling in for updates on cur...
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kofi peprah
Manager - Information Technology
IT manager
Farsight
Avaya UCaaS3 years of experience

Avaya Cloud Office

Rating: 10 out of 10
February 29, 2024
IncentivizedVetted ReviewVerified User
Avaya Cloud Office is used by all the organization with a focus on our Service Desk. The telephony is very important for us as it must be always available when working in the ...
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Patrick Tissot
Director - Professional Services
Service Director
Prodata Systems
Avaya UCaaS1 year of experience

Avaya UCaaS for Children's Aid Society of Algoma

Rating: 10 out of 10
February 9, 2024
IncentivizedVetted ReviewVerified User
Children's Aid Society of Algoma in Canada uses Avaya UCaaS, which is RingCentral white labeled as Avaya UCaaS RingCentral VOIP on Desktops, Laptops, Surface Tablets, iPhones,...
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Ahmad Touseef
Administrator - Information Technology
Network Administrator
Children's Aid Society of Algoma
Avaya UCaaS3 years of experience
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How Avaya UCaaS Differs From Its Competitors

Unified Platform

The has fixed our communication gap with users working remotely. Our organization has a hybrid setup with many users working from remote location and need to stay in touch and connected with users in the main office. With the Avaya UCaaS system engaging other users is only a click away.
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Integrations

Integration with Office 365 is a perfect fit for most organizations as this tool is used by most companies. Users have now broadened the scope of their collaboration efforts when the Avaya UCaaS is coiled with O365. Most remote users that I ask for feedback has very positive comments for the …
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Unified Platform

We use this purely as a phone system - and while it is capable of messaging and video calls we use Teams for all of that as it is already established within the business - however we tested these features and they work well. This is also cheaper than Teams PBX and more flexable.
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Integrations

We have done a few integrations, the main one is the SSO integration with Azure AD, the others have been with Zendesk for our customer support teams, this allows calls to be logged into Zendesk automatically with the callers details and also missed calls to get logged as well. We have also …
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Unified Platform

Online Meetings/Conferences, Collab, and Calling are PHIPA PIPEDA compliant and this makes it a perfect option for us as a healthcare business (similar to Zoom Medical versus Zoom regular). Teams' VOIP and Teams unfortunately do not have good reputations in health compliance, despite their …
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Unified Platform

Improved quality of Collaboration: Having multiple options including calls, text, video conferencing, sharing files, etc. at one place has improved overall quality of collaboration as everything is available in one platform. Easy to Track Progress: Support for multiple chat groups enables project …
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Integrations

Integration of Avaya UCaaS with Salesforce and Microsoft 365 has immensely benefited the organization. Microsoft 365 with Avaya UCaaS enables easy file sharing and co-editing features that are very necessary for collaboration with team members. It eliminates the need to switch between different …
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Unified Platform

Avata UCaaS is a one stop shop for our communications need. It has benefited me because it made my job easier by managing my team meetings and also in connecting to our colleagues located globally. This tool also helped the whole organization save on long distance charges costs. Since it is easy …
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Integrations

I'm not sure how it was integrated with our Google workspace but I know that it works well because I can use Google Meet and Chat seamlessly when connecting with my team and colleagues.
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Unified Platform

Based on my observations and discussions with other users, including myself, it seems that many of us prefer using platforms like Teams or Zoom for meetings. The conference feature within our current system appears to be utilized only 2 to 3 times a year. Personally never used the Avaya UCaaS …
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Integrations

As someone who has not yet explored these integrations, I find it intriguing and am considering looking into them further. Not aware that our users use the tools either.
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Unified Platform

We benefit but at the same time it creates problems for us because now I have multiple platforms in which to communicate. We use Teams but we sell ACO. I communicate to Avaya employees using ACO and use Teams to communicate internally
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Integrations

Integating Ucaas with popular productivity tools such as Salesforce, Microsoft365, users can access relevant information and collaborate more efficiently with a unified platform, reducing the need to switch between different applications.
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Unified Platform

Using all collaboration tools from single vendors helps in saving management costs. Also, in case of any issues we don't have to go to multiple vendors to resolve them. Avaya has been a long time champion in on-premise calling and contact center space. Having all solutions including Contact center …
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Integrations

We integrated Avaya UCaaS Calling with Microsoft teams for some offshore sites. Integration took some time but it worked fine after integration was complete. Avaya UCaaS still needs to work on providing more features into the integrated MS Teams.
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Unified Platform

We keep things simplistic. Yet we have found great value in the Avaya APP for remote working and connecting with clients. The texting, fax, and voicemail features are great! The best part is that it has saved our company a lot of money on extra phone line costs. Faxing is barely used, but we are …
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Unified Platform

It's like Teams with a better solution for voice implementation. I use it every day. Some customers after having done integration tests with Teams have clearly told me that ACO was as powerful or even better than Teams and that the integration did not add value.
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Unified Platform

Yes, I've had issues where users from Oslo, and Athens have issues but obviously, it can be difficult just speaking over the phone, so having video call options on the app has been useful because they can show us what the problem looks like which can help make our jobs easier.
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Integrations

As a first-line engineer, I've not really benefited from Avaya Cloud Office integrating with other third-party tools. However, I have benefited from having the app on my computer, the desk phone itself, and the app meaning whether I am inside the office or outside the office, I can always pick up …
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Unified Platform

We have utilized the Avaya Cloud Office conferencing features- it allows for a professional, sophisticated conference call set up and implementation. The process is so easy and many employees are able to utilize it. The voicemail and voicemail to email features help keep our employees connected …
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Integrations

Our team's ability to work seamlessly from wherever they are has increased productivity and reduced stress about keeping in touch and being up to date on communications. We are able to access voicemails immediately upon receipt and don't worry about missing important calls and messages. The …
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Unified Platform

The ability to reach customers in multiple ways (messaging, video, calls) has greatly improved the success of the sales team to connect with potential clients. Some clients are busy and can't answer calls, but we can still message them through the app and software to schedule better times to get …
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Integrations

We use Avaya Cloud Office more for customer communication; however, since we are remote, it is nice to have the online meeting capabilities if we need to jump on a team call to discuss a potential opportunity.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

View all pricing

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.avaya.com/en/products/ucaas…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19.99 per month per user
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

6
Avg 8.0

Screen Sharing

Features related to remote screen sharing capabilities.

8.2
Avg 7.9

Online Meetings / Events

Features related to hosting and attending meetings and events online.

8.4
Avg 8.1

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.5
Avg 7.8

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.9
Avg 7.6

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.9
Avg 8.2

Call Management

Customized phone system settings

7.9
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

8.6
Avg 8.4

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

7.7
Avg 7.8
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Product Details

What is Avaya UCaaS?

Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform.

Avaya UCaaS Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Online Fax
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Avaya UCaaS Competitors

Avaya UCaaS Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Avaya UCaaS starts at $19.99.

Five9, Fuze, and Zoom Workplace are common alternatives for Avaya UCaaS.

Reviewers rate Mobile app for iOS highest, with a score of 8.9.

The most common users of Avaya UCaaS are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 100)

Avaya UCaaS Must-Have Solution

Rating: 9 out of 10
Incentivized
November 13, 2024
SG
Samuel Gumbs
Information Technology Audit Manager
Anse Chastanet Hotel and Spa (Hospitality, 201-500 employees)
Vetted Review
Verified User
Avaya UCaaS
3 years of experience
Verified on LinkedIn
Pros
  • Instant messaging
  • Video conferencing
  • Remote users telephony
  • Integration with productivity tools
Cons
  • GUI for the app could be simpler
  • Hardware cost could be leveraged against least to own
  • More certified 3rd party apps for integration

Avaya UCaaS Review

Rating: 8 out of 10
Incentivized
November 21, 2024
Verified User
Engineer in Information Technology
Financial Services Company, 501-1000 employees
Vetted Review
Verified User
Avaya UCaaS
4 years of experience
Pros
  • Call quality
  • Metrics
  • Ease of use
  • Simple admin dashboard
  • Responsive support team
Cons
  • Purchasing numbers
  • IVR options
  • Support speed

Avaya UCaaS for Children's Aid Society of Algoma

Rating: 10 out of 10
Incentivized
February 09, 2024
AT
Ahmad Touseef
Network Administrator
Children's Aid Society of Algoma (Mental Health Care, 51-200 employees)
Vetted Review
Verified User
Avaya UCaaS
3 years of experience
Pros
  • Complex Call Queues are much better than Teams' VOIP
  • Complex Call Handling Rules are much better than Teams' VOIP
  • No surprise costs, predictable billing, the most amount of features at the lowest cost
  • There are so many phone and text features in the phone app and the desktop app that are much better than Teams' VOIP
  • Integration with Teams on Desktop App
  • Call analytics and reporting BI are much, much better than Teams' VOIP
Cons
  • Integration of Avaya UCaaS App Phone/Text with iOS and Android Teams App is a must.
  • Integration of Avaya UCaaS App Workspace/Messaging/Files with iOS and Android Teams App is a must.
  • Data loss prevention policy DLP template enforcement on all data living in Avaya UCaaS Desktop and Phone App Workspace/Messaging/Files/ Phone/Text is a must, Teams VOIP has this!
  • End-staff-user-self-service training on Avaya UCaaS Phone App integration with Teams phone App and Avaya UCaaS Desktop App integration with Teams Desktop App is a must.
  • End-staff-user-self-service training on the Avaya UCaaS App and teaching problem-based situational examples is a must.

Good for Businesses

Rating: 10 out of 10
Incentivized
March 31, 2024
kp
kofi peprah
IT manager
Farsight (Information Technology & Services, 11-50 employees)
Vetted Review
Verified User
Avaya UCaaS
3 years of experience
Pros
  • Parking Calls
  • Report building
  • Accessing Recorded calls
  • Desktop App usage
Cons
  • Audio quality sometimes suffers

Avaya Cloud Office

Rating: 10 out of 10
Incentivized
February 29, 2024
PT
Patrick Tissot
Service Director
Prodata Systems (Information Technology & Services, 51-200 employees)
Vetted Review
Verified User
Avaya UCaaS
1 year of experience
View profile
Pros
  • Quality of the calls is very good in all the situations
  • The support of Avaya Cloud Office during the onboarding is perfect
  • The setup of the different features is very simple
Cons
  • The integration with some Microsoft tools could be improved
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