1. Home
  2. HR Management Software
  3. BambooHR Reviews
  4. User Review of BambooHR
E-Signature feature Does Not Work - Cancelling my account because they are unable to fix the bugs
May 05, 2020

E-Signature feature Does Not Work - Cancelling my account because they are unable to fix the bugs

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with BambooHR

We started using Bamboo HR to measure the employee turnover rate and then to on-board employees having them complete the applications via e-signature.
  • Employee profile filter.
  • E-signature feature.
  • Customer service.
  • Refund policy.
  • Negative impact overall. E-Signature feature doesn't work.
Terrible. Customer service took 2 months trying to resolve an e-signature issue and finally they were not able to resolve the issue.

Do you think BambooHR delivers good value for the price?

No

Are you happy with BambooHR's feature set?

No

Did BambooHR live up to sales and marketing promises?

No

Did implementation of BambooHR go as expected?

No

Would you buy BambooHR again?

No

The number one reason why we signed up for the software was so that we could streamline the on-boarding e-signature process with all employees but it turns out that the e-signature software has bugs that have not been fixed for over 2 months, since we first inquired for this to be fixed. During those 2 months we kept following up with the support team and their answer was "our specialists are still looking into this issue."

Finally, I asked for a refund and Ramona Brown got back to me saying "the account has still been usable." Very disappointed in the software and customer service. I will be leaving negative reviews online.

BambooHR Feature Ratings

1.3
Employee demographic data
2
Employment history
1
Job profiles and administration
2
Workflow for transfers, promotions, pay raises, etc.
1
Organizational charting
1
Organization and location management
1
Compliance data (COBRA, OSHA, etc.)
1
1.0
Pay calculation
1
Support for external payroll vendors
1
Off-cycle/On-Demand payment
1
Benefit plan administration
1
Direct deposit files
1
Salary revision and increment management
1
Reimbursement management
1
1.0
Approval workflow
1
Balance details
1
Annual carry-forward and encashment
1
1.0
View and generate pay and benefit information
1
Update personal information
1
View job history
1
View company policy documentation
1
Employee recognition
1
1.0
Tracking of all physical assets
1
1.0
Report builder
1
Pre-built reports
1
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
1.0
Performance plans
1
Performance improvement plans
1
Review status tracking
1
Review reminders
1
Multiple review frequency
1
1.0
Create succession plans/pools
1
Candidate ranking
1
Candidate search
1
Candidate development
1
1.0
New hire portal
1
Manager tracking tools
1
1.0
Corporate goal setting
1
Individual goal setting
1
Line-of sight-visibility
1
Performance tracking
1
1.0
Job Requisition Management
1
Company Website Posting
1
Publish to Social Media
1
Job Search Site Posting
1
Duplicate Candidate Prevention
1
Applicant Tracking
1
Notifications and Alerts
1