E-Signature feature Does Not Work - Cancelling my account because they are unable to fix the bugs
May 05, 2020

E-Signature feature Does Not Work - Cancelling my account because they are unable to fix the bugs

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with BambooHR®

We started using Bamboo HR to measure the employee turnover rate and then to on-board employees having them complete the applications via e-signature.

Pros

  • Employee profile filter.

Cons

  • E-signature feature.
  • Customer service.
  • Refund policy.
  • Negative impact overall. E-Signature feature doesn't work.
Terrible. Customer service took 2 months trying to resolve an e-signature issue and finally they were not able to resolve the issue.

Do you think BambooHR® delivers good value for the price?

No

Are you happy with BambooHR®'s feature set?

No

Did BambooHR® live up to sales and marketing promises?

No

Did implementation of BambooHR® go as expected?

No

Would you buy BambooHR® again?

No

The number one reason why we signed up for the software was so that we could streamline the on-boarding e-signature process with all employees but it turns out that the e-signature software has bugs that have not been fixed for over 2 months, since we first inquired for this to be fixed. During those 2 months we kept following up with the support team and their answer was "our specialists are still looking into this issue."

Finally, I asked for a refund and Ramona Brown got back to me saying "the account has still been usable." Very disappointed in the software and customer service. I will be leaving negative reviews online.

BambooHR® Feature Ratings

1.3
Employee demographic data
2
Employment history
1
Job profiles and administration
2
Workflow for transfers, promotions, pay raises, etc.
1
Organizational charting
1
Organization and location management
1
Compliance data (COBRA, OSHA, etc.)
1
1.0
Pay calculation
1
Support for external payroll vendors
1
Off-cycle/On-Demand payment
1
Benefit plan administration
1
Direct deposit files
1
Salary revision and increment management
1
Reimbursement management
1
1.0
Approval workflow
1
Balance details
1
Annual carry-forward and encashment
1
1.0
View and generate pay and benefit information
1
Update personal information
1
View job history
1
View company policy documentation
1
Employee recognition
1
1.0
Tracking of all physical assets
1
1.0
Report builder
1
Pre-built reports
1
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
1.0
Performance plans
1
Performance improvement plans
1
Review status tracking
1
Review reminders
1
Multiple review frequency
1
1.0
Create succession plans/pools
1
Candidate ranking
1
Candidate search
1
Candidate development
1
1.0
New hire portal
1
Manager tracking tools
1
1.0
Corporate goal setting
1
Individual goal setting
1
Line-of sight-visibility
1
Performance tracking
1
1.0
Job Requisition Management
1
Company Website Posting
1
Publish to Social Media
1
Job Search Site Posting
1
Duplicate Candidate Prevention
1
Applicant Tracking
1
Notifications and Alerts
1

Comments

More Reviews of BambooHR®

  1. Home
  2. HR Management Software
  3. BambooHR® Reviews
  4. User Review of BambooHR®