A great way to streamline your HR process, but it comes at a price.
March 31, 2020

A great way to streamline your HR process, but it comes at a price.

Matt LeMaire, B.A., M.A. | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with BambooHR

We've used BambooHR as our main HRIS in an attempt to streamline our HR processes. As a relatively smaller company in the insurance industry, we found that some of the HR processes that existed were cumbersome and far too manual. By employing BambooHR, we were able to simplify those processes and documentation, while giving end users the ability to be involved in the administration process (e.g. self-serve, etc.). The self-serve elements were especially helpful as they eliminated some of the more time intensive work of emailing documents back and forth and the scanning of such documents.
  • Self-serve: employees can now be more involved in updating and reviewing their documents and employee file. What was once a passive process has become much more active for them.
  • Onboarding workflows: we have been able to create a simplified and almost automated process to help make the onboarding of a new employee seamless. Instead of a paper checklist and/or printing documents, we have a full package that can be sent and tracked via BambooHR.
  • User friendly: The service is user friendly and easy to pick up and learn for all users, whether admin or regular employee. This makes adoption a lot simpler.
  • The reports functionality is somewhat limited and doesn't always allow for you to get as granular as you'd like. What's there works for the most part, but more detailed analytics would be helpful.
  • Simplicity can be a double-edged sword: while the service is easy to use and simplified, this means that some of the more advanced things you might expect from an HRIS are not present, including more customization options.
  • Mobile app is limited and could be more fully featured as it's a bit disappointing to see that they are not the same.
  • Positive: Self serve has enabled HR to focus on the bigger issues outside of day-to-day administration.
  • Positive: Ability to centralize most HR information for employees. A single source/repository has made it easier to get employees onboard and using the software.
  • Negative: Lack of granular reports is a bit disappointing as it requires additional work to get into the data and determine trends and set future expectations.
Much of the other software/services that we have used in this arena have not been as fully-featured as BambooHR. In most cases, BambooHR works better as an HRIS than the above, but it also comes with an additional cost. As a smaller company, it becomes harder to justify that cost, and we've found that it's better to leverage something like Microsoft Teams with other services, such as HRdownloads.com (not selectable) for a lower cost solution. Nonetheless, BambooHR's feature set is impressive and if the cost and ROI works out, it's the better option.
Support is effective and responsive. During our time with BambooHR we did not experience many issues, but initial support on setup was helpful and allowed for a quick turnaround on getting started. Since then, few needs have arisen for contacting support, but I would not hesitate to do so and would recommend BambooHR based on the quality of their support team.

Do you think BambooHR delivers good value for the price?

Yes

Are you happy with BambooHR's feature set?

Yes

Did BambooHR live up to sales and marketing promises?

Yes

Did implementation of BambooHR go as expected?

Yes

Would you buy BambooHR again?

No

First of all, BambooHR is not cost-effective if you do not have a lot of processes that you are looking to streamline. In short, you need to examine what you are currently doing and determine whether BambooHR has an equivalent process that can replace it and help make things smoother. Mid-size companies might have better success with BambooHR given the cost, as well, but smaller companies can manage if the budget is there. If you're looking to provide more self-serve options to employees and free up your HR team/individual to do more on the strategy and development side of HR, BambooHR can definitely help with that. Ultimately, you need to consider the ROI on BambooHR and whether its implementation will provide the right amount of benefits to justify the change overall, which may be harder than it sounds in some cases.

BambooHR Feature Ratings

Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
7
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
View and generate pay and benefit information
7
Update personal information
9
View job history
9
View company policy documentation
9
Employee recognition
8
Tracking of all physical assets
Not Rated
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
7
Performance plans
8
Performance improvement plans
8
Review status tracking
8
Review reminders
9
Multiple review frequency
9
Create succession plans/pools
8
Candidate ranking
8
Candidate search
8
Candidate development
8
New hire portal
9
Manager tracking tools
9
Corporate goal setting
8
Individual goal setting
9
Line-of sight-visibility
9
Performance tracking
9
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
8
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
8
Notifications and Alerts
9