Item: BambooHR
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

BambooHR is our HRIS System. The product helps address where we track and safe keep employee information.We also the utilize the system as our Payroll system and up to date employee information is stored in BambooHR. BambooHR is not our only people system but it is our primary system and is a great place for employees to have access to their information too.

Pros and Cons

Payroll
Employee Changes
Time Off

Compliance areas/trainings
approval processes
local state forms e.g. withholding forms

Return on Investment

improved onboarding
informational clarity

Usability

It is a very easy to use system, pretty upfront and intuitive. There is room for functionality improvements but overall the system has great usability. Support team is okay to reach, in my recent experience there has been many team wide meetings and support heroes are unavailable but the system to reach out to a support hero exists.

Support Rating

Representatives are very helpful, have only had one negative support experience where the support representative had given me incorrect information and when I pushed back I did not receive better support. Also most recently have had a hard time getting in touch with support representatives because they have a closed window (even though during support hours). Should be clearer when support heroes will not be available during support hours.

BambooHR Reporting

BambooHR standard reports are great, wish there were some more. Some room for improvement on the reporting function, would be so helpful if the standard reports could be slightly tweaked or customized, but overall reporting functions are helpful for internal company reports.

Alternatives Considered

N/A

Key Insights

Do you think BambooHR delivers good value for the price?

Yes

Are you happy with BambooHR's feature set?

Yes

Did BambooHR live up to sales and marketing promises?

Yes

Did implementation of BambooHR go as expected?

Yes

Would you buy BambooHR again?

Yes

Other Software Used

NetSuite ERP, Organimi, Lattice

Likelihood to Recommend

BambooHR has many strengths however there are still areas for improvement within the system. It would be helpful if there was more of a compliance aspect to the system e.g. local anti-harassment trainings that can be pushed through the system, workflow approval processes in the system, and local state forms that the system has e.g. withholding forms.

BambooHR Experience

Software Version

Overall Satisfaction with BambooHR