Item: BambooHR®
Rating: 7
Author: Verified User

Overall Satisfaction with BambooHR®

Use Cases and Deployment Scope

I handle the payroll side of BambooHR for my organization. One of the biggest problems BambooHR has helped us address is a disconnect between payroll and HR. By integrating these functions into one program, errors are reduced--for example, BambooHR would prevent a situation where an employee was terminated on the HR side but payroll was not notified or missed an email. By integrating the functions, room for human error is greatly reduced.

Pros and Cons

Pros

Integration of payroll and HR
User-friendly interface
Ease of use for managers to view and approve PTO

Cons

Lack of an import function for commission-based employees
Lack of integration with certain retirement plan administrators for 401(k) contributions
No ability to enter recurring negative pay

Return on Investment

Saved money by reducing human error
Onboarding process has been improved, allowing employees to enter their own information reducing transcription errors and time required for payroll to onboard employees
Improved workflow for supplemental pay runs.

Usability

BambooHR is highly user-friendly and the interface is very easy to use in almost every category. The only workflow I have found slightly cumbersome is changing job titles and/or pay rates. An integrated wizard would be helpful.

Support Rating

BambooHR support has been a pleasant surprise. I expected with a larger payroll/HR provider for the support to be a sticking point. BambooHR's support has been quite easy to contact and, in almost every case, very quick to respond with a solution to the issue we are facing.

Alternatives Considered

I have previously used a small local payroll provider in my area. BambooHR is superior in almost every category. The one area where BambooHR lags behind is the lack of import functionality for commission employees and integration with certain retirement plan administrators for employee retirement contributions.

Key Insights

Do you think BambooHR® delivers good value for the price?

Yes

Are you happy with BambooHR®'s feature set?

Yes

Did BambooHR® live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BambooHR® go as expected?

Yes

Would you buy BambooHR® again?

Yes

Other Software Used

Microsoft Excel, Microsoft Dynamics GP

Likelihood to Recommend

BambooHR is fairly well suited for most situations. It would thrive in scenarios where many employees are paid a set salary, or a combination of salary and hourly, and where payroll is pretty straightforward with few situations outside the ordinary. Companies with many commission-based employees and/or many unusual situations may be benefited by exploring other options--though BambooHR can certainly still work.

BambooHR® Feature Ratings

Comments

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BambooHR - Mid-Size Company

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