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Excellent, intuitive product.
February 06, 2013

Excellent, intuitive product.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction

  • Basecamp is excellent at delivering a lightweight and highly usable system for managing a variety of projects. It is intuitive, stable and optimized for web and email collaboration.
  • It is very easy to include external customers/collaborators and they rarely required training or hand-holding to figure out how to jump in and participate in the project.
  • Multiple connectors are available to integrate third party solutions into your Basecamp experience such as Freshbooks for invoicing.
  • A well documented API allows more sophisticated organizations to write creative integrations.
  • Basecamp's strength is also its weakness. The lack of a clear point of view on how you are "supposed" to use the system can leave project managers who prefer the rigidity of more sophisticated systems frustrated.
  • You may find certain features that you "assume" should be part of a project management tool missing entirely. This is again, reflective of a strong sense that they are giving you only the tools and functionality which *they* consider absolutely necessary.
  • Clearly Basecamp is a low-cost and highly flexible solution for project management and as such, measuring in terms of ROI is a rather difficult challenge. While I cannot quantify the ROI, I can state with certainty that on that measure it would pass any test.
Basecamp consistently delivers the experience and functionality I need from a lightweight & highly agile project management solution. Users may be frustrated that it doesn't "force" them to use it a certain way and lacks some of the "fancier" (useless) project management software features.
To understand more about Basecamp, you'll want to understand the company behind it: 37signals. They believe that much of how companies work is broken and try to build software that overcomes those problems.