Basecamp

Basecamp Reviews

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Ratings and Reviews
(1-25 of 139)

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Andrea Hester | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Ease of use - friendly enough for less tech-savvy clients
  • Control of user permissions - we can manage which data the client has access to and which is internal facing, as well as assign different team members access to different projects
  • Auto updates and notifications - each user controls how and when they receive various types of updates, and auto-checkins keep everyone up to date
  • Simplified task management ensures that the process stays streamlined
  • While creating sub-groups within lists is helpful, it would be nice to have a better way to tag tasks with attributes, like priority level
  • Rigid structure is nice for simplification, but for some projects more flexibility is needed
  • No Gantt-type view or way to create dependencies or relationships between tasks and deadlines
Blake Baron | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Recognizable brand allows for immediate software acceptance
  • Pretty solid APIs to pull in data from other platforms
  • Lightweight software that can be accessed from anywhere
  • Honestly, I struggle with the User Interface -- it's not intuitive
  • I wish there was more extensive drag-and-drop functionality
  • I struggle to figure out the stage of a project at certain points
Hope Cutchins | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Easy to organize teams and projects
  • The project templates are helpful if you have yearly events, etc
  • Customizable notifications settings are great
  • It would be great to be able to integrate the to-dos into the calendar
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • It is excellent to keep track of projects and to be always in internal contact with your colleagues.
  • It has unique tools to strengthen leadership, collaborate as a team and manage any eventuality.
  • The support is extraordinary; it helps me encourage my employees to use it in case of doubts.
  • This program is not good in terms of deployment, it is straightforward and effortless to use, but it has bugs during its general operation.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Work is divided into separate projects and each project is organized by default.
  • Built-in chat features for work discussions, sharing links and fast Q&As.
  • The centralized notification minimizes notification interruptions by allowing users to access all notifications from one box so that they focus more on work.
  • Limited customization options and integration with third-party apps.
  • Teams have experienced difficulties in tracking expenses.
Vicki Floyd | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Very intuitive.
  • Changes and updates by team members are real time.
  • The ability to create templates saves an incredible amount of time.
  • Updates should be included in the purchase price.
  • Projects should be able to be copied - later versions of the product may include this ability; ours does not.
  • Assigning a team member and a date to a task should be able to be completed all in one click. Right now we have to assign the task then go back in and assign a date. This is more time consuming but it's still a quick process.
Jason Vance | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • It does simple project management and organization really well.
  • The daily questions and reminders kept our team engaged and updated.
  • It saved us money each month with their single tiered price.
  • I wish it had nested tasks lists.
  • We had a lot of small projects and the list got really long. There wasn't a great way to sort or organized them.
  • There were times when we found that we had too much going on in a single project and wished there was more organizational options to sort better. We had to change a little how we thought about larger projects and break them down into smaller ones.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Creating and assigning work tasks
  • Tracking progress
  • Keeping in touch with the team on tasks
  • I wish there was a timeline view for seeing how far tasks are moving toward [an] end goal
  • A more front and center chat area for the team
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
  • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
  • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
  • I wish Basecamp had more view options. For example, it'd be nice to have a built in gantt option like other task management tools have.
  • Basecamp does not have the ability to add subtasks to tasks.
  • Time tracking is not built into Basecamp. You have to use third-party integrations if you want to add a time tracking feature.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Provides a consolidated feed of recent activity (messages posted, discussion threads, sprint planning and recap posts, etc.).
  • Provides email updates on what has been happening on the board, with the option to not email you during non-work hours.
  • Allows for both synchronous and asynchronous discussions, which is great for working with offshore teams.
  • Does not allow for information to be automatically ported over (via API or similar) to our user story tracking platform.
  • Doesn't provide an easy way to search for file or image attachments that were added in various discussion threads.
  • Unclear how or why some files are accessible via the Docs & Files tab, and some aren't.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Project Cards allow for nice organization
  • Team Collaboration/Views
  • Good way to organize docs/files
  • Doesn't offer high level views of all projects
  • Would love it it was able to show entire company/team workflow
  • You have to make all changes by project cards, which adds extra work rather than global changes
Score 5 out of 10
Vetted Review
Verified User
Review Source
  • Create specific projects with customizable access to each.
  • Discussion/message board keeps all content for one topic together.
  • Lots of add-ons to expand its capabilities.
  • Easy to use.
  • No tags/labels to categorize work.
  • No time tracking.
  • Tons of notifications! Wish it were easier to opt out/customize.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Basecamp is easy to get started using.
  • Basecamp has a friendly interface.
  • Basecamp allows for community and communication.
  • Basecamp lacks a powerful templating system.
  • Basecamp silos each project.
  • Basecamp lacks a detailed single pane of glass/dashboard to oversee multiple projects.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Organising, sharing and assigning tasks, with automatic follow-up and progress reporting.
  • Real-time communication options, including comments, group chat, message boards, and pings.
  • Client integration, where a client can be granted access to project tasks in a customised way.
  • Not possible to assign priorities to tasks.
  • No Kanban or Gannt project management views.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Basecamp has a user friendly interface that's quite straightforward and intuitive
  • Basecamp allows organization by "projects" and "discussions" so everything is easy to find if you label things
  • Basecamp sends an email for every new post or reply so that you get notified for updates in the platform
  • When selecting and uploading files, there isn't an option to drag and drop
  • To my knowledge, there isn't an option to include a link as an anchor text. It will be the entire URL that's being displayed if you insert a link
Heather Miller | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Communication. Since it sends you emails as well as gives you a notification in the top bar when you're needed, it's easy to stay on track with comments and feedback.
  • File sharing. It supports a lot of different file types, so when referencing a file you can see it right on basecamp without having to download it on your computer first.
  • Organization. With large projects it can get overwhelming with lots of comments, comps, and feedback. But with some planning and the use of the Project Activity timeline, it's easy to stay on track.
  • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
  • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
  • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
Nicholas Kouvatsos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • I enjoy the calendar view. As long as you're always assigning deadline dates to the tasks, the looking at the calendar view can really help you determine your outlook for the day, the week, and quickly see any tasks past due that need to be addressed or moved.
  • It's easy to bring in outside people in on projects and give them access to that particular project to collaborate just on that.
  • Duplicating projects or task lists is a helpful feature when you have a recurring task list. It makes it easy to have the same process every time you want to execute the task list.
  • I use Basecamp V2 because the newer V3 misses some functionality of V2. It seems it was built for a slightly different purpose. Unfortunately, V2 is not seeing feature updates as often as V3
  • Integration with other platforms would be nice. For example, I'd love to see my personal calendar or my business Outlook calendar overlaid on the Basecamp calendar, but this is not a possibility currently.
  • I can subscribe to Basecamp's iCal to show the Basecamp calendar on my personal calendar, which is handy, but it is quite limited. I can't see any detail about the task aside from the title. None of the description or information on what project or task list the task is attached to.

Basecamp Scorecard Summary

Feature Scorecard Summary

Project Management (14)
78%
7.8
Task Management (112)
82%
8.2
Resource Management (93)
78%
7.8
Gantt Charts (39)
73%
7.3
Scheduling (90)
82%
8.2
Workflow Automation (67)
68%
6.8
Team Collaboration (112)
86%
8.6
Support for Agile Methodology (45)
76%
7.6
Support for Waterfall Methodology (43)
80%
8.0
Document Management (106)
79%
7.9
Email integration (94)
78%
7.8
Mobile Access (92)
84%
8.4
Timesheet Tracking (44)
73%
7.3
Change request and Case Management (53)
76%
7.6
Budget and Expense Management (39)
79%
7.9
Professional Services Automation (4)
77%
7.7
Quotes/estimates (30)
80%
8.0
Invoicing (26)
70%
7.0
Project & financial reporting (34)
81%
8.1
Integration with accounting software (28)
77%
7.7

What is Basecamp?

Basecamp is a web-based project-management tool developed by 37signals in Chicago and launched in 2004. The Ruby on Rails framework was extracted from the Basecamp project.

Basecamp offers features standard to project management platforms, including to-do lists, wiki-style web-based text documents, milestone management, file sharing, time tracking and a calendar, and a messaging system. Mobile accessibility is supported. Notably, it supports unlimited users. It also offers integration with 37signals' own Campfire product, which expands the group messaging functionality of the core platform. Customization, accessibility, and functionality are extended further by the broad range of apps available for free from 3rd parties. A 2-month free trial is available. Pricing is dependent upon space requirements and the number of concurrent projects, not the number of users.

Basecamp Integrations

Basecamp Competitors

Basecamp Pricing

Starting Price: $99

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Basecamp PersonalFreeLimited Capabilities
Basecamp Business$99Per Month [Unlimited Users]

Basecamp Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is Basecamp?

Basecamp is a web-based project-management tool. Basecamp offers features standard to project management platforms, as well as mobile accessibility, unlimited users, and 3rd party integrations. Basecamp is priced by space requirements and concurrent projects.

How much does Basecamp cost?

Basecamp starts at $99.

What is Basecamp's best feature?

Reviewers rate Team Collaboration highest, with a score of 8.6.

Who uses Basecamp?

The most common users of Basecamp are from Small Businesses and the Marketing & Advertising industry.