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Basecamp

Basecamp

Overview

What is Basecamp?

Basecamp is a web-based project-management tool. Basecamp offers features standard to project management platforms, as well as mobile accessibility, unlimited users, and 3rd party integrations. Basecamp is priced by space requirements and concurrent projects.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 18 features
  • Task Management (117)
    4.7
    47%
  • Team Collaboration (117)
    4.0
    40%
  • Resource Management (98)
    3.5
    35%
  • Document Management (109)
    3.5
    35%

Reviewer Pros & Cons

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Pricing

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Basecamp Business

$99

Cloud
Per Month [Unlimited Users]

Basecamp Personal

Free

Cloud
Limited Capabilities

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://basecamp.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $15 per month per user
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Product Demos

Basecamp Demo

YouTube

Garmin Basecamp demo - Part III

YouTube

Garmin Basecamp demo - Part II

YouTube

Basecamp - 2-minute Demo

YouTube

Garmin Basecamp demo - Part I

YouTube

Basecamp Project Management Review

YouTube
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

3.7
Avg 7.5

Professional Services Automation

Features that support professional services organizations

7.8
Avg 7.4
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Product Details

What is Basecamp?

Basecamp is a web-based project-management tool developed by 37signals in Chicago and launched in 2004. The Ruby on Rails framework was extracted from the Basecamp project.

Basecamp offers features standard to project management platforms, including to-do lists, wiki-style web-based text documents, milestone management, file sharing, time tracking and a calendar, and a messaging system. Mobile accessibility is supported. Notably, it supports unlimited users. It also offers integration with 37signals' own Campfire product, which expands the group messaging functionality of the core platform. Customization, accessibility, and functionality are extended further by the broad range of apps available for free from 3rd parties. A 2-month free trial is available. Pricing is dependent upon space requirements and the number of concurrent projects, not the number of users.

Basecamp Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Basecamp is a web-based project-management tool. Basecamp offers features standard to project management platforms, as well as mobile accessibility, unlimited users, and 3rd party integrations. Basecamp is priced by space requirements and concurrent projects.

Basecamp starts at $15.

Asana, Brightpod, and Birdview are common alternatives for Basecamp.

Reviewers rate Quotes/estimates highest, with a score of 8.3.

The most common users of Basecamp are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1262)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Based on user reviews, here are the three most common recommendations for Basecamp:

  1. Learn and Utilize Basecamp's Features: Users recommend taking the time to learn about all of Basecamp's features and functions. They suggest getting training or working with someone experienced in Basecamp to fully utilize the platform. This recommendation helps users make the most out of their Basecamp experience.

  2. Set Up a Standardized System: Many users suggest setting up a system or process that everyone can follow when using Basecamp. This recommendation helps to ensure consistency and streamline project management within teams.

  3. Consider Other Tools for Advanced Functionalities: While users find Basecamp handy for organizing projects, offering instructions and feedback, some reviewers suggest using a more advanced tool, like Monday.com, for large teams collaborating on projects. They advise evaluating additional functionalities and comparing prices before deciding on Basecamp.

Overall, users recommend considering Basecamp as a low-cost option for small teams with straightforward projects. It is recommended for organizing projects, managing workflows, facilitating team cooperation, linking departments, coordinating tasks, and storing data. However, users caution against using it for purposes other than its intended use and highlight that compared to more advanced tools, it might seem basic and limited in benefits. It is also suggested to stay updated with appropriate titles and efficiently organize projects while using Basecamp. Additionally, Google Drive is recommended for file management purposes.

Attribute Ratings

Reviews

(1-25 of 144)
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Score 1 out of 10
Vetted Review
Verified User
  • Charge too much
  • Fail to notify parties of new communications
  • Confuse customers
  • Functions are hard for clients to use and collaborate with
  • Messages ( including important ones ) were not being received by other parties when we or they would ping each other. We would sit there waiting for each other, while we had often both already responded. Costs time, looks bad, annoying. Was nail in the coffin for us with Basecamp. We paid ahead for the year and I still axed it half way through for ClickUp, which is much much cleaner.
  • In my experience, the interface is not intuitive, and is ugly.
  • In my opinion, the price is way too high for failing basic proj mgmt app needs
Score 7 out of 10
Vetted Review
Verified User
  • Organization
  • Alerts
  • Collaboration
  • Project visibility
  • Showing timelines visually which would allow you to see if a project is on track
  • I would love to be able to have projects under teams
  • It would be great to be able to have a card from an external team in the deck from an internal team instead of having to log into both separately
January 13, 2022

Basecamp Fan for Life

Andrea Hester | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of use - friendly enough for less tech-savvy clients
  • Control of user permissions - we can manage which data the client has access to and which is internal facing, as well as assign different team members access to different projects
  • Auto updates and notifications - each user controls how and when they receive various types of updates, and auto-checkins keep everyone up to date
  • Simplified task management ensures that the process stays streamlined
  • While creating sub-groups within lists is helpful, it would be nice to have a better way to tag tasks with attributes, like priority level
  • Rigid structure is nice for simplification, but for some projects more flexibility is needed
  • No Gantt-type view or way to create dependencies or relationships between tasks and deadlines
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Project Management.
  • Internal communication between team members.
  • Internal collaboration between team members on product features.
  • Managing timelines so that work can be delivered in time.
  • Keeping evidence of all requirements and delivery of these requirements through Basecamp for clients.
  • Adding team members in between pings so that they can join the same conversation.
  • Reports for tracking team member's schedule and availability.
  • Only selected people in the project should be allowed to communicate with clients added on Basecamp for clients.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Project Cards allow for nice organization
  • Team Collaboration/Views
  • Good way to organize docs/files
  • Doesn't offer high level views of all projects
  • Would love it it was able to show entire company/team workflow
  • You have to make all changes by project cards, which adds extra work rather than global changes
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to get started
  • easy to add/onboard team members
  • web/mobile access
  • Horrible user experience
  • Messy chat threads
  • Was hard to find what the vendor was referencing at times--was the file I need in the messy thread, the files tab, or somewhere else?
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Create specific projects with customizable access to each.
  • Discussion/message board keeps all content for one topic together.
  • Lots of add-ons to expand its capabilities.
  • Easy to use.
  • No tags/labels to categorize work.
  • No time tracking.
  • Tons of notifications! Wish it were easier to opt out/customize.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Basecamp is easy to get started using.
  • Basecamp has a friendly interface.
  • Basecamp allows for community and communication.
  • Basecamp lacks a powerful templating system.
  • Basecamp silos each project.
  • Basecamp lacks a detailed single pane of glass/dashboard to oversee multiple projects.
Robert Ross | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Quick Updates
  • Creating Project Timelines with Notifcations
  • Cost
  • Mobile
  • Visibility
  • The use of hash tags to update people via keywords
  • Reporting on the pace of projects
  • Better Dashboards for reporting and executives
  • Email integration
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
  • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
  • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
  • I wish Basecamp had more view options. For example, it'd be nice to have a built in gantt option like other task management tools have.
  • Basecamp does not have the ability to add subtasks to tasks.
  • Time tracking is not built into Basecamp. You have to use third-party integrations if you want to add a time tracking feature.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It is excellent to keep track of projects and to be always in internal contact with your colleagues.
  • It has unique tools to strengthen leadership, collaborate as a team and manage any eventuality.
  • The support is extraordinary; it helps me encourage my employees to use it in case of doubts.
  • This program is not good in terms of deployment, it is straightforward and effortless to use, but it has bugs during its general operation.
Blake Baron | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Recognizable brand allows for immediate software acceptance
  • Pretty solid APIs to pull in data from other platforms
  • Lightweight software that can be accessed from anywhere
  • Honestly, I struggle with the User Interface -- it's not intuitive
  • I wish there was more extensive drag-and-drop functionality
  • I struggle to figure out the stage of a project at certain points
Vicki Floyd | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Very intuitive.
  • Changes and updates by team members are real time.
  • The ability to create templates saves an incredible amount of time.
  • Updates should be included in the purchase price.
  • Projects should be able to be copied - later versions of the product may include this ability; ours does not.
  • Assigning a team member and a date to a task should be able to be completed all in one click. Right now we have to assign the task then go back in and assign a date. This is more time consuming but it's still a quick process.
Jason Vance | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It does simple project management and organization really well.
  • The daily questions and reminders kept our team engaged and updated.
  • It saved us money each month with their single tiered price.
  • I wish it had nested tasks lists.
  • We had a lot of small projects and the list got really long. There wasn't a great way to sort or organized them.
  • There were times when we found that we had too much going on in a single project and wished there was more organizational options to sort better. We had to change a little how we thought about larger projects and break them down into smaller ones.
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