Item: BeyondTrust Remote Support
Rating: 9
Author: Gadi Ben-Avi

Overall Satisfaction with BeyondTrust Remote Support

Use Cases and Deployment Scope

We use BeyondTrust Remote Support to examine users' computers, help them solve problems, and provide other types of help. We also use it to connect to remote unattended systems for maintenance. It is also possible to use it to let other people connect to our systems and provide support.

Pros and Cons

Pros

Connects help desk works to people needing help.
Connects outside help providers to internal systems.

Cons

I don't know of any.

Return on Investment

It lets the helpdesk to their job, sometimes remotely.
It allows suppliers to provide help without coming to our site.

Usability

It works. I've used it both as a client (when I needed help) and as a provider (when I was providing help). It's easy to use and can save a lot of time.

Key Insights

Do you think BeyondTrust Remote Support delivers good value for the price?

Yes

Are you happy with BeyondTrust Remote Support's feature set?

Yes

Did BeyondTrust Remote Support live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BeyondTrust Remote Support go as expected?

Yes

Would you buy BeyondTrust Remote Support again?

Yes

Other Software Used

CA SYSVIEW Performance Management

Likelihood to Recommend

I had trouble connecting to a mapped network drive. The helpdesk engineer connected to my computer found the problem and solved it.