BeyondTrust - Bomgar is #1
September 20, 2024

BeyondTrust - Bomgar is #1

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Standard Licensing

Overall Satisfaction with BeyondTrust Remote Support

BeyondTrust Remote Support, known as Bomgar, has been a money-saving lifesaver over the past 12 years. It pays for itself every week, reducing on-site visits to minimal physical issues. Returning to pinned clients takes just a couple of clicks. Representative's security options can be configured as restrictive or generous for your application.

Pros

  • Easily connects to remote clients.
  • Ability to totally control a client's computer.
  • Ability to see the client's full screen as your own.

Cons

  • Rep Security profiles have way too many options and are not intuitive to set up.
  • In my opinion, at least three rep profiles (very restrictive, primary, admin) should be built and ready to use.
  • Their in-house support used to be awesome but now seems grossly understaffed.
  • Each on-site visit would easily take 1 - 3 hours, including travel, vs. maybe 5 minutes using Bomgar.
  • Thanks to a Microsoft update, over 70 PCs in 11 counties needed emergency printer updates. I did it all from my desk, with multiple screens and PCs running simultaneously.
A few clicks to do anything is about as usable as anything can ever be unless or until it can accept voice commands (which would be a pointless gimmick).
It was over a decade ago, and I do not recall what this replaced. At this time, I cannot imagine anything better.

Do you think BeyondTrust Remote Support delivers good value for the price?

Yes

Are you happy with BeyondTrust Remote Support's feature set?

Yes

Did BeyondTrust Remote Support live up to sales and marketing promises?

Yes

Did implementation of BeyondTrust Remote Support go as expected?

Yes

Would you buy BeyondTrust Remote Support again?

Yes

Claris FileMaker, QuarkXPress, Microsoft Remote Desktop Connection Manager (RDCMan), VIPER, Microsoft 365, Microsoft Teams
My area includes two states and eleven counties I serve from 2000 miles away. With two clicks, I am into any company computer and can easily fix whatever needs fixing. Bomgar has been a G-dsend for me! I have no experience where it has not been the appropriate tool for me, except, of course, where the problem was connectivity (telco) because one cannot remotely fix what one cannot remotely connect to.

BeyondTrust Remote Support Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
6.3
File transfer
10
Instant message
8
Access to sleeping/powered-off computers
1
Session record
Not Rated
Annotations
Not Rated
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

Comments

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