Simple Yet Effective CRM for Small Businesses
September 05, 2025

Simple Yet Effective CRM for Small Businesses

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Free

Overall Satisfaction with Bigin by Zoho CRM

Zoho Bigin is a simple and effective CRM tool. Easy to set up, user-friendly, and perfect for managing leads and sales pipelines without any complexity.

Pros

  • Leads capturing
  • Pipelines
  • Email intergration

Cons

  • Integration of business whatsapp
  • Positive Impact (ROI):
  • Helped organize leads and follow-ups, reducing missed opportunities.
  • Limited advanced features compared to full-scale CRMs, which sometimes slows scaling.
As per the use till now ..need to explore more .

Do you think Bigin by Zoho CRM delivers good value for the price?

Yes

Are you happy with Bigin by Zoho CRM's feature set?

Yes

Did Bigin by Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Bigin by Zoho CRM go as expected?

Yes

Would you buy Bigin by Zoho CRM again?

Yes

Great for small businesses or startups that want an easy-to-use CRM without heavy customization.

Bigin by Zoho CRM Feature Ratings

7.8
Customer data management / contact management
Not Rated
Workflow management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
7
Contract management
8
Customer Service & Support ()
Not Rated
7.0
Lead management
7
Email marketing
7
7.0
Task management
7
Reporting
7
7.0
Pipeline visualization
7
Customizable reports
7
7.0
Custom fields
7
7.0
Role-based user permissions
7
Single sign-on capability
7
Social CRM ()
Not Rated
7.0
Marketing automation
7
7.0
Mobile access
7

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