Intuitive UI powerful features and huge value
September 04, 2025

Intuitive UI powerful features and huge value

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Premier

Overall Satisfaction with Bigin by Zoho CRM

I've been a satisfied Zoho CRM user for over 18 years, and their Bigin by Zoho CRM takes it to the next level. It offers an intuitive and user-friendly interface, exceptional flexibility, and robust features that cater to a wide range of any business needs, including data and project management. I've implemented Bigin by Zoho CRM for two businesses I manage, and the results have been outstanding. I plan to recommend it to more clients in the future. Without a doubt, Bigin by Zoho CRM provides the best value for money for small-medium business in the CRM market.

Pros

  • Intuitive and comfortable user interface
  • High flexibility with custom fields and pipelines
  • Automations and integration with external systems

Cons

  • Probably more advanced email templates builder, as in Zoho CRM
  • Nothing more to add at this point
  • I’ve upgraded my business and data management from spreadsheets to a professional system using Bigin by Zoho CRM.
  • Bigin by Zoho CRM has greatly boosted the efficiency of my sales and marketing team.
  • Bigin by Zoho CRM has noticeably improved my inbound and outbound sales and conversion rates.
The intuitive UI and multiple views, particularly the table view, allow me to manage list information seamlessly without opening individual cards.
I can browse items or add new ones directly within the interface.
Managing multiple businesses from one account is straightforward.
The mobile app’s interface is incredibly user-friendly and efficient.
This setup has streamlined my workflow significantly.
Simplicity, usability, and a modern, intuitive UI.
Easy to learn and simple to guide customers through. Flexible enough to fit diverse business scenarios with seamless integration. Enables managing marketing, operations, customer service, sales, and even assets all in one place. Smooth connections with external services.
Delivers huge value at a fair price.

Do you think Bigin by Zoho CRM delivers good value for the price?

Yes

Are you happy with Bigin by Zoho CRM's feature set?

Yes

Did Bigin by Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Bigin by Zoho CRM go as expected?

Yes

Would you buy Bigin by Zoho CRM again?

Yes

- Multiple pipelines let me organize processes like sales, marketing, customer support, and assets clearly.
- The forms builder allows me to gather leads, sign-ups, and customer requests from my website directly into the Bigin by Zoho CRM.
- Integrations with Zapier and Make connect website orders and data from other sources smoothly.
- Email templates make it easy to send professional, branded communications.
- Automations handle repetitive tasks like managing customers, orders, and team tasks, saving me time.

Bigin by Zoho CRM Feature Ratings

9.3
Customer data management / contact management
9
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
7
Interaction tracking
10
Customer Service & Support ()
Not Rated
10.0
Lead management
10
Email marketing
10
9.0
Task management
9
Reporting
9
9.0
Pipeline visualization
9
Customizable reports
9
10.0
Custom fields
10
10.0
Role-based user permissions
10
Single sign-on capability
10
4.0
Social data
4
Social engagement
4
10.0
Marketing automation
10
10.0
Mobile access
10

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