Zoho Bigin is perfect for small businesses
January 14, 2026

Zoho Bigin is perfect for small businesses

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Free

Overall Satisfaction with Bigin by Zoho CRM

Zoho Bigin is the perfect CRM for small businesses, with the right features and right complexity. It doesn't require special skills for setting up the portal and it is user friendly even for first time users. I have tried using other CRMs but those seem too complex for beginners, Zoho Bigin solves that problem.

Pros

  • Less setup skills
  • All required features
  • No confusing options

Cons

  • It could me more smooth
  • I have just used the trial version, so I am yet to explore this
I would recommend Zoho Bigin because it is well suited for small businesses. Zoho Bigin is the perfect CRM for small businesses, with the right features and right complexity. It doesn't require special skills for setting up the portal and it is user friendly even for first time users. I have tried using other CRMs but those seem too complex for beginners, Zoho Bigin solves that problem.
Hubspot is a very complex CRM and it is not suited for small businesses. Zoho Bigin is the perfect CRM for small businesses, with the right features and right complexity. It doesn't require special skills for setting up the portal and it is user friendly even for first time users. I have tried using other CRMs but those seem too complex for beginners, Zoho Bigin solves that problem.

Do you think Bigin by Zoho CRM delivers good value for the price?

Yes

Are you happy with Bigin by Zoho CRM's feature set?

Yes

Did Bigin by Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Bigin by Zoho CRM go as expected?

I wasn't involved with the implementation phase

Would you buy Bigin by Zoho CRM again?

Yes

It is well suited for small businesses. Like I have mentioned in my review. Zoho Bigin is the perfect CRM for small businesses, with the right features and right complexity. It doesn't require special skills for setting up the portal and it is user friendly even for first time users. I have tried using other CRMs but those seem too complex for beginners, Zoho Bigin solves that problem.

Bigin by Zoho CRM Feature Ratings

5.8
Workflow management
7
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
3
Contract management
5
Interaction tracking
6
Customer Service & Support ()
Not Rated
4.0
Lead management
4
Email marketing
4
5.5
Task management
5
Reporting
6
5.0
Pipeline visualization
Not Rated
Customizable reports
5
6.0
Custom fields
6
2.5
Role-based user permissions
3
Single sign-on capability
2
2.5
Social data
3
Social engagement
2
3.0
Marketing automation
3
Platform ()
Not Rated

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