Simple and easy CRM
January 12, 2026

Simple and easy CRM

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Express

Overall Satisfaction with Bigin by Zoho CRM

We are currently emerging and do not have a specific CRM system for our customers by now. Our goal is to overlook our different customers, track possible leads and engage potential customers actively through Bigin.

Pros

  • Simplicity
  • Connectivity
  • Working together

Cons

  • Flexibility
  • Payment
  • Import of Data
  • More projects being won
  • Easier email marketing for existing customers
  • More time needed for onboarding a new member
The usability is very easy to understand. It takes some time generating all the content you need (e.g. forms or email templates) but the integration in Bigin is very easy and therefore the usability. Once you have all together, you can automatize a lot of marketing activities as well as following up possible projects/customers.
It's original and the simplicity. Whereas QuickBooks Online doesn't offer typical CRM features at all, Odoo is way too complicated at first sight. The integration and the programms for new members are time intensive and do not offer a simple integration. Bigin just takes care of the basics you need as a small business.

Do you think Bigin by Zoho CRM delivers good value for the price?

Yes

Are you happy with Bigin by Zoho CRM's feature set?

Yes

Did Bigin by Zoho CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bigin by Zoho CRM go as expected?

Yes

Would you buy Bigin by Zoho CRM again?

Yes

If you are a small business, Bigin can help you a lot understanding basic CRM. Learning how to track your different processes through Pipelines (e.g. Sales, Product Development) is very easy. The import of data could take up some time field mapping everything, but apart from that it works nicely.

Bigin by Zoho CRM Feature Ratings

9.0
Customer data management / contact management
8
Workflow management
8
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
8
Interaction tracking
10
Customer Service & Support ()
Not Rated
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Reporting
10
10.0
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
10.0
Mobile access
10

Comments

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