Bill.com holds onto ACH funds for weeks. Beware!
January 09, 2024

Bill.com holds onto ACH funds for weeks. Beware!

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Corporate

Overall Satisfaction with BILL

We use this to process A/R only, both for treatment financed in-house and for billing consulting clients.

Pros

  • Invoicing is easy to use and intuitive

Cons

  • ACH Transfer Times are several weeks unlike the 5-7 days they advertise. From experience, they will put lengthy holds on your funds without explanation.
  • From experience, customer Service is unhelpful and misrepresent their policies
  • In my opinion, negative ROI due to lack of receiving funds in a timely manner

Do you think BILL delivers good value for the price?

No

Are you happy with BILL's feature set?

No

Did BILL live up to sales and marketing promises?

No

Did implementation of BILL go as expected?

No

Would you buy BILL again?

No

Our only experience is using them for ACH and credit card accounts receivable and I would NOT recommend them. From experience, they withhold funds without explanation for weeks past their advertised processing time of 5-7 days for ACH. In my opinion, customer service is unhelpful and does not offer explanations for why your funds are being held. Personally, we have lost hundreds of thousands of dollars working with them the past 6 weeks. For the previous 2 years they did not do this.

BILL Feature Ratings

Accounts Payable
Not Rated
Automated Accounts Payable Processes
Not Rated
Vendor Management
Not Rated
Tax Form Preparation
Not Rated
Payment Management
1.4
Customizable Approval Policies
1
Financial Document Management
1
Payment Status Tracking
2
Payment Audit Trail
2
Duplicate Bill Detection
Not Rated
Advanced OCR
Not Rated
Electronic Funds Transfer
1

Comments

  • Jenn J | TrustRadius Reviewer
    Jenn J
    commented 2 years ago
    Thank you for providing feedback about our software. We apologize for the frustrations you experienced with delayed payments and customer service. Our normal payment timing for standard ACH bank transfer is 2–4 business days. There can be delays depending on holidays, payment amounts etc. You do have options with customer support to request a call/chat or email for assistance and we are sorry to hear you did not get the help that you were looking for. If you need any assistance you can reach out to feedback@hq.bill.com and provide your contact information to have someone contact you directly.

More Reviews of BILL

  1. Home
  2. Accounts Payable Software
  3. BILL Reviews
  4. User Review of BILL