We use Bill.com for all of our payables. We are a small team of 13, so the only daily users are myself and the controller. The CEO is a user so he can approve certain expenses. Before the controller was hired, our accounting firm associate from 9Guage was a user on our account.
- E-payments: easy to use, the vendor submits their direct deposit info directly.
- QuickBooks Online: works really well with QuickBooks.
- Approvals: easy way to get expenses approved for payment.
- Expediting payments: I would like the option to send a payment for receipt within 24 hours.
We only use the application for payables so I can't really comment on the receivable feature, but Bill.com meets our AP needs and it is reliable and easy to use. The connection to QuickBooks is a nice feature that syncs in realtime.
I have only used the support page a couple of times and had my questions answered, but I have not called support and I have not had the need to. I think that speaks more to the fact that I haven't needed much help with my service.