Here's my Bird's Eye view
January 27, 2021
Here's my Bird's Eye view
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Birdeye
We began using Birdeye a few years ago to improve our profile and encourage patients to review our medical office so we knew what we were doing correctly and places we can improve.
- Set up was easy
- Customer Support if very knowledgeable and helpful
- So far there is nothing I can see Birdeye improving upon. I would just want to make sure they keep up on the newest most successful platforms available.
- We have seen improved ratings
- No negative impact to report
We have not used any other products other than Birdeye and very satisfied.
Do you think Birdeye delivers good value for the price?
Yes
Are you happy with Birdeye's feature set?
Yes
Did Birdeye live up to sales and marketing promises?
Yes
Did implementation of Birdeye go as expected?
Yes
Would you buy Birdeye again?
Yes
Evaluating Birdeye and Competitors
- Price
- Product Features
- Product Usability
We may have shopped around a little more but since it was being used by a friend in the same business and saw success, we decided to just go with that recommendation, value and price.
Using Birdeye
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Their ability to interface with eClinical Works makes it very easy
- None that we have experienced in the past few years